Support Extension Notice SEN-003 NG2000(A), NHG4000(A)
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Resource ID
3561
Access
Open
Contributed by
Callum Gallacher
Updated date
09 June 20
Review date
08 June 22
Title
Support Extension Notice SEN-003 NG2000(A), NHG4000(A)
Revision Number
1
Revision Details
This is the original
Product Range
Genius
Language
UK English
Company Brand
Peak Scientific
Public / Private
public
Extracted text
Support Extension Notice
SEN-003
NG2000- all variants
NG2000A- all variants
NG4000- all variants
NG4000A- all variants
Issued by: Peak Scientific
© Peak Scientific 2020
Rev 1
04/03/2020
Page 1 of 2
SCOPE
The purpose of this document is to inform of extension of product support for products
within the discontinuation phase and, where applicable, advise of any new or alternative
models that replace the discontinued products. This notice supersedes previous
notices issued for these products.
Product(s) Affected by this notice
The following product(s) are affected by this notice, where applicable the replacement
models and replacement part numbers are shown.
Part No
Model
Support Level
Extension Until
Replacement Model
NG2000
Full Support
December 2025
NG3000
10-2160
10-2170
Part No
10-2210
10-2211
10-2180
10-2230
10-1160
10-1210
10-1160R
NG2000A
Full Support
December 2025
NG3000A
10-1170
10-1220
10-1230
10-1180
10-2260
10-2270
10-2310
NG4000
Full Support
December 2025
NG5000
10-2280
10-2330
10-1260
10-1270
10-2320
10-1292
NG4000A
Full Support
December 2025
10-1280
NG5000A
10-1295
10-1291
Effective Date
The extended support takes effect with the issue of this notice, products listed above are
discontinued but fully supported until the date shown above.
Service and Support
Service kits and spare parts will be made available for these products until the support
period end, after this time we will endeavor to provide support for a further period of 1
year on a ‘best efforts’ basis. Peak protected service plans are available until the date
shown above. Full support and best effort support periods may vary depending on future
availability of spare parts.
Please contact your Peak Scientific account manager if you have a requirement for
service kits/ spares, or a Peak Protected service plan.
Issued by: Peak Scientific
© Peak Scientific 2020
Rev 1
04/03/2020
Page 2 of 2