Support Extension Notice SEN-003 NG2000(A), NHG4000(A)  

Extracted text

Support Extension Notice
SEN-003

NG2000- all variants
NG2000A- all variants
NG4000- all variants
NG4000A- all variants

Issued by: Peak Scientific
© Peak Scientific 2020

Rev 1

04/03/2020

Page 1 of 2

SCOPE
The purpose of this document is to inform of extension of product support for products
within the discontinuation phase and, where applicable, advise of any new or alternative
models that replace the discontinued products. This notice supersedes previous
notices issued for these products.

Product(s) Affected by this notice
The following product(s) are affected by this notice, where applicable the replacement
models and replacement part numbers are shown.

Part No

Model

Support Level

Extension Until

Replacement Model

NG2000

Full Support

December 2025

NG3000

10-2160
10-2170

Part No

10-2210
10-2211

10-2180

10-2230

10-1160

10-1210

10-1160R

NG2000A

Full Support

December 2025

NG3000A

10-1170

10-1220
10-1230

10-1180
10-2260
10-2270

10-2310
NG4000

Full Support

December 2025

NG5000

10-2280

10-2330

10-1260
10-1270

10-2320

10-1292
NG4000A

Full Support

December 2025

10-1280

NG5000A

10-1295
10-1291

Effective Date
The extended support takes effect with the issue of this notice, products listed above are
discontinued but fully supported until the date shown above.

Service and Support
Service kits and spare parts will be made available for these products until the support
period end, after this time we will endeavor to provide support for a further period of 1
year on a ‘best efforts’ basis. Peak protected service plans are available until the date
shown above. Full support and best effort support periods may vary depending on future
availability of spare parts.
Please contact your Peak Scientific account manager if you have a requirement for
service kits/ spares, or a Peak Protected service plan.

Issued by: Peak Scientific
© Peak Scientific 2020

Rev 1

04/03/2020

Page 2 of 2