3562
Open
Callum Gallacher
09 June 20
08 June 22
Support Extension Notice SEN-002 NM20Z, CG22L
1
This is the original
Genius
UK English
Peak Scientific
public
Support Extension Notice
SEN-002
NM20Z- all variants
CG22L- all variants
Issued by: Peak Scientific
© Peak Scientific 2019
Rev 1
06/12/2019
Page 1 of 2
SCOPE
The purpose of this document is to inform of extension of product support for products
within the discontinuation phase and, where applicable, advise of any new or alternative
models that replace the discontinued products. This notice supersedes previous
notices issued for these products.
Product(s) Affected by this notice
The following product(s) are affected by this notice, where applicable the replacement
models and replacement part numbers are shown.
Part No
13-1057
Model
NM20Z
Support Level
Full Support
Extension
Replacement
Part No
Until
Model
December
Infinity 1031
13-1270
No replacement
No replacement
2020
43-1120
CG22L
Full Support
43-1140
December
2020
Effective Date
The extended support takes effect with the issue of this notice, products listed above are
discontinued but fully supported until the date shown above.
Service and Support
Service kits and spare parts will be made available for these products until the support
period end, after this time we will endeavor to provide support for a further period of 1
year on a ‘best efforts’ basis. Peak protected service plans are available until the date
shown above. Full support and best effort support periods may vary depending on future
availability of spare parts.
Please contact your Peak Scientific account manager if you have a requirement for
service kits/ spares, or a Peak Protected service plan.
Issued by: Peak Scientific
© Peak Scientific 2019
Rev 1
06/12/2019
Page 2 of 2