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Annual service plan with unlimited breakdown visits labor and parts
Maximize uptime and performance in your lab with Peak Scientific’s Complete
Plan. This plan includes an annual preventative maintenance visit, unlimited
breakdown visits and replacement of spare parts, suitable for labs with
moderate to regular use of their generator.
What you get with Complete Plan
The Complete Plan provides comprehensive coverage, with unlimited breakdown visits in the unlikely event of
equipment breakdown. The visit will also cover spare parts, with no additional cost for replacement. A 5 working
day on-site response time is guaranteed in the Complete Plan.
An annual preventative service visit is also included in Peak’s Complete Plan, which can be scheduled at a
convenient time that suits you with all parts required for your generator to run optimally throughout the
duration of the plan. Your service visit with the Complete Plan also includes updates to the latest specification
components and generator software at no additional cost. All compressor-based products with a service plan
for 4 consecutive years will be eligible for a complementary replacement of the compressor.
In the unlikely event of a product issue, with Complete Plan, help is just a phone call away. Peak’s global
technical support is available by phone and should a site visit be required, a Peak field service engineer will be
at your location within 5 working days with all parts, travel and labor expenses included in the price of the plan.
Complete Plan Benefits
Guaranteed On-site Response Time
5 working days
Annual Preventive Maintenance Visit
Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
For full terms and conditions visit www.peakscientific.com/terms-service