Archived: Peak Protected Interactive PDF (USA, UK)
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Title
Peak Protected Interactive PDF (USA, UK)
Keywords
Peak Protected, Interactive PDF, IQ/OQ, Installation, 24hr premium protected, 48 complete protected, replacement parts and paid visit
Product Range
*None
Language
UK English
Company Brand
Peak Protected
For UK and USA only
Extracted text
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World-class Generator Care
The most
comprehensive gas
generator care in
the world.
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Copyright 2015 Peak Scientific - Peak Protected Folder 2016 PN 00-4135.indd 04/04/16
Safeguard
your laboratory
workflow with
We offer a range of [Peak Protected]
services to suit your particular needs.
Premium Protected
With two decades of experience in pioneering innovative gas technology,
Peak Scientific develops market-leading nitrogen, hydrogen and zero air
gas generators for laboratories. What sets us apart, asides from our proven
technology, is the world-class service we provide to your lab throughout the
generator’s lifetime.
Servicing your equipment is essential to ensure the best possible results for you
and your lab. With many moving parts and general wear and tear, maintenance
is required to make sure your laboratory gas generator performs the way in
which it was intended. In order to keep your gas generator at its optimum
performance, Peak has introduced [Peak Protected] world-class generator
care, which guarantees superior performance and a long life span.
With Peak Scientific you invest in not only a product but peace of mind. With
a network of certified Peak engineers stationed throughout the globe, Peak’s
rapid response teams are never far away and our commitment is to keep your
generator running day in, day out, safeguarding your laboratory workflow.
Guaranteed rapid on-site response
within 24 hours & planned
preventative maintenance
IQ/OQ
Certified assurance for applications
requiring documented qualification
Complete plan
Guaranteed response time of under
48 hours in mainland USA* & planned
preventative maintenance
Replacement Parts
Genuine Peak parts with express
delivery, ensuring optimal
performance and lifetime
Installation
A dedicated Peak engineer will visit
your lab to install and setup your
generator
Technical Support Hotline
Around the clock support by phone
or online with our global technical
helpdesk
For further information on [Peak Protected] services please visit: www.peakscientific.com/protected.
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* Excluding Hawaii and Alaska
IQ/OQ CERTIFICATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
24 HOUR RESPONSE SERVICE
48 HOUR RESPONSE SERVICE
PRODUCT INSTALLATION
PEAK PROTECTED
With a range of payment options, multi-unit and multi-year
discounts available, you can be rest assured that Peak can
offer you a tailored solution to suit your specific needs.
Our warranty means real peace of mind
• Dedicated Peak engineers supporting you locally, wherever you are
• Flexible payment terms, multi-year and multi-generator discounts
• Peace of mind and managed running costs for long hassle-free generator life
When you invest in a Peak Scientific gas generator you buy more than just a product, the initial purchase
is just the start of a lasting relationship with Peak. What sets us apart from the competition, apart from
our innovative gas technology, is the service we provide to our customers in the form of [Peak Protected]
support care. Our [Peak Protected] world–class after sales support not only keeps your Peak gas
generators in great condition, but guarantees superior performance throughout the product life span.
BACK
Servicing any equipment in your lab should not be seen as just an option, it should be treated as a
necessity. With many moving parts and wear and tear, especially where generators feature integrated
compressors, as well as filters and other ‘consumables’, a gas generator needs to be maintained regularly
to perform at its best for many years.
Here at Peak we see your gas generator as the beating heart of your laboratory, enabling your analytical
instruments to perform and achieve the results you need. With this being the case it is extremely
important you look after your ‘beating heart’ to ensure the best possible results.
Safeguard your laboratory workflow with [Peak Protected]
Upgrade to our 24hr Warranty
Peak Scientific provides a 12 month comprehensive on-site warranty as standard. However, if your application is
cost sensitive or time critical we also offer a 24 hour warranty upgrade which will guarantee you a next business
day on-site response during your first 12 months of ownership, starting the moment you take delivery.
Multi-unit & multi-year discounts
Protected also offers a multi-year discount, when taking out a contract over multiple years. This gives you the
opportunity to fix your running costs over several years, avoiding any annual price increases. Discounts are also
available for customers taking out Protected cover for multiple instruments, giving you a better deal when covering
all of the Peak gas generators in a larger laboratory for example. [Peak Protected] offers a 9% discount for
additional units or years.
1st year incentive programme
As well as offering flexible payment options we also offer a 1st year incentive programme based on when you
purchase your Protected plan. Take advantage of our discounts within the 1st year of your purchase and keep your
generator protected.*
* 1st year incentive discounts are available on Complete and Premium plans only.
Flexible payment terms:
You can pay for your [Peak Protected] service plan biannually, quarterly or monthly
FIND OUT MORE
Safeguard your laboratory workflow with [Peak Protected]. Contact our dedicated Peak Protected team to
find out more, please visit: www.peakscientific.com/protected
Copyright 2015 Peak Scientific - Peak Protected Inserts 2016 PN 00-4135.indd 04/04/16
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• Safeguard your lab gas supply with our range of generator maintenance plans
Not all gas generator warranties are equal. What differentiates Peak from our competitors is that we offer a fully
comprehensive on-site 12 month warranty. This means that in the event that your gas generator develops a problem
we endeavor to have a dedicated service engineer on site in your laboratory to resolve the issue and get you back up
and running with minimum fuss and expense. What’s more, when we say fully-comprehensive, we mean it. Every part
of your generator is covered during warranty, unlike others who only cover certain components.
IQ/OQ CERTIFICATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
24 HOUR RESPONSE SERVICE
48 HOUR RESPONSE SERVICE
PRODUCT INSTALLATION
PEAK PROTECTED
Enjoy the convenience and peace of mind with our
generator installation service.
• Convenient and hassle free installation service, giving you the reassurance your
generator has been installed correctly
Taking the next
steps:
Our dedicated Peak Field Service
Engineer will be on hand to assist
with the install of your new generator
at a time and place that suits you.
If you would like one of our
specialist team to assist with your
generator installation simply speak
with your local sales representative
at the point of sale who will be able
to assist.
They will:
•
Compare equipment received
with the purchase order
including: accessories,
firmware, and additional
documentation, i.e. operation
manuals
•
Check the gas generator for
possible damage during the
delivery process
•
Assess the environment that
the gas generator will be
placed making sure there is
adequate ventilation for the
equipment
•
Perform an installation
functionality check
• Installation service offered worldwide no matter your laboratory location
• Greatly reduce the risk of generator failure by ensuring correct installation
and setup
• Increase generator life span and optimal performance
Peak’s Installation service offers a convenient and hassle free generator configuration giving you the
reassurance that your generator has been set up to function correctly and efficiently.
BACK
Our Install service also benefits you and your lab by greatly reducing the risk of breakdown resulting
from incorrect set-up of your generator. The life span of your gas generator will also be assured if
installed by one of Peak’s dedicated Field Service Engineers. Our Field Service Engineers work with this
innovative technology day in, day out and are trained to ensure correct installation and configuration
is carried out. They will ensure a full check of the equipment before installation, assessment of the
environment and perform an installation functionality check.
It’s as easy as 1,2,3! Agree, arrange a time and then sit back as Peak come to your lab and manage the
full process for you.
Once you’re dedicated Service
Engineer has completed the review
of the installation and configured it
correctly, you can be rest assured
your generator will be working at
peak proficiency.
With Peak Scientific’s on-hand
support you can be confident you
are in good hands.
After the initial purchase our
[Peak Protected] team will contact
you to discuss a suitable time for
your installation, working with you
to arrange a time that suits you and
your laboratory analysis best.
It’s as
easy as
123
1. Agree upon installation
2. Contact Peak upon delivery of
your generator to arrange a suitable
installation time
3. Your Peak Engineer will install your
generator on-site complete with stepby-step operation training.
FIND OUT MORE
To discuss our installation service please speak to your local Peak representative or for further information
please visit: www.peakscientific.com/protected
Copyright 2015 Peak Scientific - Peak Protected Inserts 2016 PN 00-4135.indd 04/04/16
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Installation
What does the
installation include?
IQ/OQ CERTIFICATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
24 HOUR RESPONSE SERVICE
48 HOUR RESPONSE SERVICE
PRODUCT INSTALLATION
PEAK PROTECTED
Why 48hr Complete Protected?
Our [Peak Protected] 48 hour complete plan offers a 95% first time fix from our certified Peak engineers, a timely
response time of 48 hours and yearly maintenance check-ups for your equipment.
Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life span
and efficiency of your gas generator with our 48 hour complete protected plan.
48hr Complete Protected
• Guaranteed response time of under 48 hours*
• Maintain optimum performance and reduce risk of down time
Minimize Downtime
Manage Costs
•
Guaranteed swift on-site
response within 48 hours
•
Planned preventative
maintenance
•
No additional charges for
callouts, travel, labor and parts
•
Genuine Peak parts from our
ISO9001 approved factory
•
Priority customer status for all
repair calls
•
•
Guaranteed 48 hour response service plan
Peace of Mind
Certified Peak Engineers with
95% first time fix record
•
Around the clock support from
our global technical helpdesk
Improved efficiency and
reduced energy consumption
costs
•
•
Full auditable service history
•
Upgrade program and
engineering improvements
to increase lifespan and
efficiency
Schedule fully managed
freeing up your team’s
valuable time
•
Range of payment options
• No unexpected parts or labor costs
• Around the clock priority access to technical support
48 hour Complete Protected is Peak Scientific’s world-class after care package specifically designed
to give you complete peace of mind, priority access to technical support and a guaranteed on-site
response time of under 48 hours, in the untimely event of breakdown.
In the event of your gas generator developing a technical fault, Peak is never far away.
Having a direct local presence in over 20 countries across every continent, allows us to have a Peak
certified engineer on-site quickly. With an average first-time-fix rate of 95%, your laboratory workflow
and productivity are our top priority.
Engineered specifically to remove the worry, strain and hassle out of generator ownership, wear and
tear and potential breakdown, Protected has you covered.
“
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48 hour Protected plan allows you to mitigate against the consequences of unexpected generator
breakdown and manage cost of ownership over the life of the product. With priority on-site repair
and regular maintenance scheduled to suit you, our Protected plans help you minimize disruption to
laboratory workflow, efficiency and productivity. All with the reassurance of no unexpected or hidden
costs.
”
The response of Peak Scientific is fast when any issue
regarding performance or maintenance occurs
Maria Osuna-Cabello, DMPK CLS University of Dundee
FIND OUT MORE
* 48hr response available only in USA (excluding Alaska and Hawaii), mainland UK and selected
other areas - please contact us for specific details. Where 48hr response is not offered,
standard 72hr response applies as normal.
To discuss our 48hr plan and our range of payment options speak to your local peak representative today or for
more information visit : www.peakscientific.com/protected
Copyright 2015 Peak Scientific - Peak Protected Inserts 48 hour 2016 PN 00-4135.indd 04/04/16
IQ/OQ CERTIFICATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
24 HOUR RESPONSE SERVICE
48 HOUR RESPONSE SERVICE
PRODUCT INSTALLATION
Why Premium Protected?
PEAK PROTECTED
Premium Protected provides a guaranteed next business day response to any issues. It boasts of a 95% first time
fix from our certified Peak engineers and yearly maintenance check-ups for your equipment ,giving you complete
peace of mind and ensureing your workflow integrity.
Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life
span and efficiency of your gas generator with Premium Protected.
24hr Premium Protected
No other laboratory gas generator manufacturer can deliver such a rapid and comprehensive response - another
example of Peak Scientific innovating and at the forefront of customer service!
• Industry leading service with a guaranteed rapid response within 24 hours
• Around the clock priority access to technical support
Minimize Downtime
Manage Costs
•
Guaranteed rapid on-site
response within 24 hrs
•
Planned preventative
maintenance
•
No additional charges for
callouts, travel, labor and parts
•
Guaranteed 24 hour response service plan
Peace of Mind
Genuine Peak parts from our
ISO9001 approved factory
•
Priority customer status for all
repair calls
•
•
Certified Peak Engineers with
95% first time fix record
•
Around the clock support from
our global technical helpdesk
Improved efficiency and
reduced energy consumption
costs
•
•
Full auditable service history
•
Upgrade program and
engineering improvements
to increase lifespan and
efficiency
Fully managed schedule,
freeing up your team’s
valuable time
•
Range of payment options
• Minimize downtime through planned preventative maintenance
• Manage annual running costs with all replacement parts and labor covered
By listening to our customers and fully appreciating that there are many time critical and cost sensitive
analyses being carried out daily, Peak has created a premium support package that offers an unprecedented
rapid response to your laboratory within 24 hours* in the event of a technical problem with your generator.
In the highly unlikely event of your gas generator developing a technical fault, Peak is never far away.
Having a direct local presence in over 20 countries across every continent, allows us to have a Peak
certified engineer on-site quickly. With an average first-time-fix rate of 95%, your laboratory workflow and
productivity are our top priority.
“
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This is an industry first in the world of gas generation. As well as a guaranteed rapid response of 24 hours,
Premium Protected also gives you complete peace of mind, around the clock priority access to technical
support and planned preventativemaintenance to avoid any potential issues that may occur due to general
wear and tear.
The Peak gas generator systems are great
but it is really the service that is most critical.
”
Snjezana Covic,
Director Clinical Operations CGMBS MB(ASCP) CCS CG(ASCP), Vantari Genetics
FIND OUT MORE
*Monday to Friday working days only
To discuss our Premium Protected plan and our range of payment options speak to your local Peak representative
today or for more information visit: www.peakscientific.com/protected.
Copyright 2015 Peak Scientific - Peak Protected Inserts 2016 PN 00-4135.indd 04/04/16
IQ/OQ CERTIFICATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
24 HOUR RESPONSE SERVICE
48 HOUR RESPONSE SERVICE
PRODUCT INSTALLATION
Why Supported Maintenance?
PEAK PROTECTED
Supported Maintenance has been specifically designed
for customers who have purchased a Peak gas generator
that does not have internal compressors. This plan is
also highly suited to labs with an in-house resource to
provide maintenance.
Supported
Maintenance
The service requirement for compressor-less
instruments is minimal but maintenance will need to
be performed at scheduled points in the generator’s
operating life. Performing this maintenance will ensure
the generator remains reliable and performs to its
highest standard.
Without scheduled maintenance there is a risk of
unexpected downtime, and without a [Peak Protected]
plan there is a risk of unexpected costs putting pressure
on laboratory budgets.
With Peak managing the timing of maintenance and
providing all the parts and guidance to perform service
successfully, labs can be rest assured their equipment
will be in peak condition.
How it works
•
• Supported maintenance specifically for compressor-less gas generators
• Specifically designed for sites with capability to perform generator maintenance
• Service kit sent to you when service is due
• 10% discount on any additional parts
Sign up for Supported Maintenance Plan
•
When maintenance is required Peak will deliver maintenance kit with a guide from our highly
experienced training team
•
Follow the step by step guide contained within the maintenance kit.
•
Encounter a problem? Not to worry, round the clock technical support is on hand to help
you and should you require any further assistance, Peak can arrange an on-site response
from our dedicated Field Service Engineers.
As with all machinery, maintenance will be required to keep your generator, and indeed your analysis,
operating at its best. Supported Maintenance from Peak Scientific is a cost-effective service consistent and
Peak Scientific gas generators define the industry benchmark for reliable, designed for
sites with the resource and expertise to perform their own generator maintenance. world over. However,
convenient gas supply for analytical instruments in laboratories the
sometimes it is not enough that your laboratory gas generator performs to the manufacturers’
Picking up from where your warranty ends, Peak will manage your generator’s maintenance schedule,
standards; it also needs to meet the strict regulatory requirements outlined by the Food and
providing you with both the information and the tools to keep your generator running long into the future.
Drug Administration (FDA) or equivalent EU regulatory bodies.
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Available only for models without an integrated air compressor, this plan comes with the same world-class
support that all [Peak Protected] products benefit from, with highly trained Peak engineers and service
professionals on hand to increasing need for validation and regulatory compliance and as such we
Peak understand the provide technical support as required.
have developed a comprehensive Installation and Operational Qualification certification, for
customers who require this additional certified assurance for their analytical applications.
FIND OUT MORE
To discuss our Supported Maintenance and our range of payment options speak to your local Peak representative
today or for more information visit: www.peakscientific.com/protected.
Copyright 2015 Peak Scientific - Peak Protected Inserts 2016 PN 00-4135.indd 04/04/16
IQ/OQ CERTIFICATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
24 HOUR RESPONSE SERVICE
PRODUCT INSTALLATION
PEAK PROTECTED
Replacement Parts
and Paid Repairs
• Only genuine Peak parts are tested and approved for use in Peak gas generators
• Reduced downtime with same day shipment from our ISO 9001 certified
manufacturing center*
• Dedicated Peak Field Service Engineers can visit to fix your generator on-site
• Avoid the risk of damage to your generator or compromised performance as a
result of using inferior components or incorrect repairs
Here at Peak Scientific we take pride in every generator we place in the lab. All our gas generators are
hand built and performance tested at our ISO 9001 accredited HQ, based in Scotland, before making
their way to their new home.
BACK
Like all equipment, from time to time replacement parts will be required as part of regular scheduled
maintenance, or general wear and tear. We want you to have total confidence in your generator, safe
in the knowledge that it is performing to its optimal standard ensuring a trouble-free, long life. Peak
Protected offers a comprehensive replacement parts service, with a dedicated team trained to make
sure the correct part is provided for your specific model.
Why Peak Parts?
We see your Peak gas generator as the beating heart of your laboratory,
enabling your analytical instruments to perform and achieve the results you
need. With this being the case it is extremely important you maintain your
generator with approved parts only, to ensure the best possible results.
By using Peak parts this ensures the best for you, your lab and your
generator. Peak Scientific has a dedicated Peak Spares team who are on
hand to assist in the unlikely event of a breakdown, with same day shipment
of the parts you require, getting your lab back up and running in no time. *
Peak Performance
With Peak Scientific you invest in not only a gas generator but peace of
mind. As well as having highly trained dedicated Replacement parts team
to assist with enquiries, we also provide:
*If ordered before 12 noon
Quality
assurance
All Peak parts are genuine & shipped from our ISO
9001 accredited Peak HQ.
Minimal
downtime
We understand that time is money for you. That’s
why Peak offer same day shipment, getting your lab
back up and running in no time.
Guaranteed
accuracy
Each order placed is checked by our specialist
team, ensuring the correct part is shipped to your
lab.
Performance
Using certified Peak parts ensures optimal
performance of your generator and long hassle-free
operational life
Be confident
in Peak
Like all equipment, from
time to time replacement
parts will be required. We
want you to have total
confidence in our generators
and every part inside.
Non-genuine parts might
look like the real thing
but they have not been
made, engineered, tested
and/or certified for use in
our generators by Peak’s
design and manufacturing
team. Fitting unapproved
replacement parts risks
causing damage to your gas
generator, negatively affect
your analysis results and
invalidate your guarantee.
With this in mind you can be
rest assured of long troublefree operation and optimal
performance only when
using Peak parts.
No matter your laboratory
size or specific analytical
application, Peak
Scientific can assist you in
improving your laboratory’s
performance. With a
local direct presence in
over 20 countries across
every continent and a vast
Peak trained authorized
distributor network around
the world, you can be
assured Peak will be there
to assist you, minimize any
delay or downtime and
maximize your laboratory
productivity.
As well as parts, we offer a paid repair service with a certified Peak Field Service Engineer visiting your
premises to perform on-site maintenance and repair.
FIND OUT MORE
*If ordered before 12 noon
To order any additional parts please make sure you have your generator model and serial number to hand
and contact our dedicated Peak Protected team via the website at: www.peakscientific.com/protected.
Copyright 2015 Peak Scientific - Peak Protected Inserts 2016 PN 00-4135.indd 04/04/16
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48 HOUR RESPONSE SERVICE
IQ/OQ CERTIFICATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
24 HOUR RESPONSE SERVICE
48 HOUR RESPONSE SERVICE
PRODUCT INSTALLATION
PEAK PROTECTED
What is Installation
Qualification (IQ)?
What is Operational
Qualification (OQ)?
When should I carry
out an IQ/OQ?
IQ is the pre-installation detail of the
equipment, its component parts and
its location on-site. Its main aim is
to identify if the generator is fit for
purpose and to certify that it can
perform its intended function.
Once the gas generator has been
installed, your Service Engineer will
complete an OQ to verify that the
equipment functions according to
the generator’s specifications.
Peak Scientific would recommend
an IQ/OQ certification is performed
at the following times:
Your certified Peak Engineer will:
Your certified Peak Engineer will:
• Peak Scientific’s IQ/OQ is tailored to your specific generator
• Generator compliance certification for regulated applications
• Carried out at initial installation equipment relocation
Check the gas generator
for possible damage during
delivery
•
Assess the environment that
the generator will be placed
in, making sure there is
adequate ventilation
Review hazard and safety
precautions for area of use
•
Perform an installation
functionality check and create
an installation report
•
Ensure the gas generator is
functioning to the acceptable
standard
Perform familiarization
training to ensure your team
are able to use it as intended,
safely and with confidence
•
•
•
IQ/OQ Certification
Compare equipment received
with the purchase order
•
•
•
•
Equipment installation
or relocation of the gas
generator
•
On a periodic basis in
accordance with your standard
operating procedures
•
•
After a major repair
At the completion of the
OQ all of the operational
tests will be documented,
results validated, all relevant
certificates completed and
signed
Record all relevant activities
and complete certificate of
conformity
Before a previously installed
system is to be used in a
regulated test environment for
the first time
• Completed on-site by a local Peak Field Service Engineer at a time that suits you
Peak understand the increasing need for validation and regulatory compliance and as such we have
developed a comprehensive Installation and Operational Qualification (IQ/OQ) certification.
Customer
requests IQ/OQ
IQ/OQ
documentation
sent to customer
Arrangements
made for
installation
Peak Engineer
carries out the
IQ/OQ
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Peak Scientific gas generators define the industry benchmark for reliable, consistent and convenient
gas supply for analytical instruments. However, sometimes it is not enough that your laboratory
gas generator performs to the manufacturers’ standards; it also needs to meet the strict regulatory
requirements outlined by the Food and Drug Administration (FDA) or equivalent EU regulatory bodies.
The Peak Scientific IQ/OQ certification is tailored to your specific gas generator and provides you with
a cost-effective and efficient solution to achieve and maintain compliance.
Peak Service Engineer will resolve issue on-site. In
the rare circumstance the issue cannot be resolved
on-site, we will assist with corrective action.
IQ/OQ validation documentation completed and
certificate provided to you for your records.
Yes
No
Are there any
irregularities
found during
IQ/OQ process?
FIND OUT MORE
To discuss our IQ/OQ services please speak to your local Peak representative or for further information
please visit our website: www.peakscientific.com/protected.
Copyright 2015 Peak Scientific - Peak Protected Inserts 2016 PN 00-4135.indd 04/04/16
Your local gas
generation partner
UNITED KINGDOM
CANADA
USA
FRANCE
GERMANY
SPAIN
MIDDLE EAST
INDIA
JAPAN
CHINA
HONG KONG
MEXICO
SINGAPORE
PEAK SALES OFFICE/
SERVICE CENTER
BRAZIL
SOUTH AFRICA
AUSTRALIA
Peak Scientific has highly trained, fully certified Field Service Engineers located in over 20 countries
across every continent around the world. This allows us to provide an industry-leading rapid
response service to our customers. With [Peak Protected], your laboratory’s productivity becomes
our top priority.
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Peak Scientific HQ
Tel: +44 141 812 8100
Fax: +44 141 812 8200
For a full list of our worldwide
office locations, please visit:
Web: www.peakscientific.com
Email: marketing@peakscientific.com