Peak Protected Interactive PDF - RoW 

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Resource details

Resource ID

1245

Access

Open

Contributed by

David Lai

Updated date

10 July 18

Review date

10 July 19

Title

Peak Protected Interactive PDF - RoW

Revision Number

3

Revision Details

Doc Info Update - LC

Keywords

Peak Protected Interactive PDF, IQ/OQ, Installation, 24hr premium protected, 72 complete protected, replacement parts and paid visit

Product Range

*None

Language

UK English

Company Brand

Peak Protected

Public / Private

public

For non-UK and USA markets

Extracted text

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World-class Generator Care

The most
comprehensive gas
generator care in
the world.

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BACK
Copyright 2018 Peak Scientific - Peak Protected Folder 2017 PN 00-4135 11/07/18

Premium Plan

When you invest in a Peak Scientific gas generator you buy more than just
a product, the initial purchase is just the start of a lasting relationship with
Peak. What sets us apart from the competition, besides our innovative gas
technology, is the service we provide to our customers in the form of [Peak
Protected] support care.
Servicing any equipment in your lab should not be seen as just an option,
it should be treated as a necessity. With many moving parts and wear and
tear, especially where generators feature integrated compressors, as well
as filters and other ‘consumables’, a gas generator needs to be maintained
regularly to perform at its best for many years.
Here at Peak we see your gas generator as the beating heart of your
laboratory, enabling your analytical instruments to perform and achieve the
results you need. With this being the case it is extremely important you look
after your ‘beating heart’ to ensure the best possible results.

Complete maintenance care with
24 hour rapid response breakdown
cover

Supported Plan

Preventative maintenance support
specifically for compressor-less
generators

BACK

Installation

Trained Peak FSE will visit to install
and commission your generator

Complete Plan

Complete maintenance care
with guaranteed response time
breakdown cover

Paid Repairs

On-site repairs carried out by a
certified Peak FSE in case of a
breakdown

IQ/OQ

Certified assurance for applications
requiring documented qualification

Fixed Price PM

Preventative maintenance carried
out by an expert Peak engineer at a
time that suits you

Replacement Parts

Genuine Peak parts with express
delivery, ensuring optimal
performance and lifetime

Technical Support Hotline

Around the clock support by phone
or online with our global technical
helpdesk

For further information on [Peak Protected] services please visit: www.peakscientific.com/protected

NEXT

Safeguard
your laboratory
workflow with

We offer a range of [Peak Protected]
services to suit your particular needs.

IQ/OQ CERTIFICATION
PRODUCT INSTALLATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
FIXED PRICE PREVENTATIVE MAINTENANCE
COMPLETE PROTECTED
PREMIUM PROTECTED

Why Premium Protected?

Premium Protected
Guaranteed 24 hour response service plan

Premium Protected provides a guaranteed next business day response to any issues. It boasts of a 95% first-time-fix
rate from our certified Peak engineers and yearly maintenance check-ups for your equipment, giving you complete
peace of mind and ensureing your workflow integrity.
Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life
span and efficiency of your gas generator with Premium Protected.
No other laboratory gas generator manufacturer can deliver such a rapid and comprehensive response - another
example of Peak Scientific’s innovation and being at the forefront of customer service!

• Industry leading service with a guaranteed rapid on-site response within 24 hours
• Around the clock priority access to technical support
• Minimize downtime through planned preventative maintenance
• Manage annual running costs with all replacement parts and labor covered

Peace of Mind

Minimize Downtime

Manage Costs



Guaranteed rapid on-site
response within 24 hrs



Planned preventative
maintenance



No additional charges for
callouts, travel, labor and parts



Genuine Peak parts from our
ISO9001 approved factory



Priority customer status for all
repair calls





Certified Peak Engineers with
95% first time fix record



Around the clock support from
our global technical helpdesk

Improved efficiency and
reduced energy consumption
costs





Full auditable service history



Upgrade program and
engineering improvements
to increase lifespan and
efficiency

Fully managed schedule,
freeing up your team’s
valuable time



Range of payment options

By listening to our customers and fully appreciating that there are many time critical and cost sensitive
analyses being carried out daily, Peak has created a premium support package that offers an unprecedented
rapid on-site response to your laboratory within 24 hours* in the event of a technical problem with your
generator.

In the highly unlikely event of your gas generator developing a technical fault, Peak is never far away.
Having a direct local presence in over 20 countries across every continent, allows us to have a Peak
certified engineer on-site quickly. With an average first-time-fix rate of 95%, your laboratory workflow and
productivity are our top priority.

NEXT

BACK

This is an industry first in the world of gas generation. As well as a guaranteed rapid response of 24
hours, Premium Protected also gives you complete peace of mind, around the clock priority access to
technical support and planned preventative maintenance to avoid any potential issues that may occur due
to general wear and tear.



The Peak gas generator systems are great but it is really the



service that is most critical.

FIND OUT MORE
*Monday to Friday working days only

Snjezana Covic,
Director Clinical Operations CGMBS MB(ASCP) CCS CG(ASCP), Vantari Genetics

To discuss our Premium Protected plan and our range of payment options speak to your local Peak representative
today or for more information visit: www.peakscientific.com/protected.
Copyright 2018 Peak Scientific - Peak Protected Inserts Rev 3 PN 00-4135 RSID 1245 11/07/18

IQ/OQ CERTIFICATION
PRODUCT INSTALLATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
FIXED PRICE PREVENTATIVE MAINTENANCE
COMPLETE PROTECTED
PREMIUM PROTECTED

Why Complete Protected?

Complete Protected

Our [Peak Protected] Complete Protected Plan offers a 95% first-time-fix rate from our certified Peak engineers, a
timely response time of 72 hours and yearly maintenance check-ups for your equipment.
Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life span
and efficiency of your gas generator.

Peace of Mind

Minimize Downtime

Manage Costs



Guaranteed swift on-site
response within 72 hours



Planned preventative
maintenance



No additional charges for
callouts, travel, labor and parts

• Guaranteed on-site response time of under 72 hours worldwide*



Genuine Peak parts from our
ISO9001 approved factory



Priority customer status for all
repair calls



• Improved proficiency and reduced downtime





• No unexpected parts or labor costs

Certified Peak Engineers with
95% first-time-fix record

Around the clock support from
our global technical helpdesk

Improved efficiency and
reduced energy consumption
costs





Full auditable service history



Upgrade program and
engineering improvements
to increase lifespan and
efficiency

Schedule fully managed
freeing up your team’s
valuable time



Range of payment options

Guaranteed response time service plan

• Around the clock access to technical support

Complete Protected is Peak Scientific’s world-class generator service plan specifically designed to give
you complete peace of mind, priority access to worldwide technical support and a guaranteed on-site
response time of under 72 hours worldwide*, in the untimely event of breakdown.

BACK

In the event of your gas generator developing a technical fault, Peak is never far away.
Having a direct local presence in over 20 countries across every continent, allows us to have a Peak
certified engineer on-site quickly. With an average first-time-fix rate of 95%, your laboratory workflow
and productivity are our top priority.
Engineered specifically to remove the worry, strain and hassle out of generator ownership, wear and
tear and potential breakdown, Protected has you covered.

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Complete Protected plan allows you to mitigate against the consequences of unexpected generator
breakdown and manage lifetime costs of ownership. With priority on-site repair and regular
maintenance scheduled to suit you, our Protected plans help you minimize disruption to laboratory
workflow, efficiency and productivity. All with the reassurance of no unexpected or hidden costs.



Our Peak gas generator, in use with an ABI LC-MS system, has served us very reliably



for a number of years now, in part by virtue of keeping it under a service contract - not
inexpensive, but worth the expenditure in terms of length of service and reliability

FIND OUT MORE
*48 hour response in mainland USA and UK

Ronald A. Hill, Ph.D., The University of Louisiana at Monroe
To discuss our Complete Protected plan and our range of payment options speak to your local Peak representative
today or for more information visit : www.peakscientific.com/protected
Copyright 2018 Peak Scientific - Peak Protected Inserts Rev 3 PN 00-4135 RSID 1245 11/07/18

IQ/OQ CERTIFICATION
PRODUCT INSTALLATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
FIXED PRICE PREVENTATIVE MAINTENANCE
COMPLETE PROTECTED
PREMIUM PROTECTED

Why Fixed Price Preventative Maintenance?
Fixed Price Preventative Maintenance ensures that once you buy a generator, it is regularly looked after by a dedicated
Peak engineer in order to prevent any unexpected break-downs and minimize the chance of downtime in your lab.
With a fixed price for your preventative maintenance, you can lock in your costs for the long term by choosing a multiyear contract, guaranteeing the price of your service and protecting against inflation. FPPM will cover all necessary PM
servicing and checks, including the refit and replacement of the compressor when it is due. You will also benefit from a
20% discount on any additional parts, should you require them outside your planned preventative maintenance.

Fixed Price PM
• Maintenance scheduled in advance at a time that suits you and carried out by a
dedicated engineer to minimize inconvenience
• Fixed price regardless of PM requirements
• 20% discount on any additional spare parts and services

Without regular maintenance, your lab runs the risk of unexpected downtime and the potential of unknown additional
costs depleting your lab’s budget. With a fully managed schedule and a dedicated Peak Service Engineer carrying out
preventative maintenance of your generator, your instrument gas will be one less thing to worry about in your lab.

How It Works?


Sign up for Fixed Price Preventative Maintenance.



Peak will contact you when maintenance for your generator is due and arrange the time to carry out the service
which is most suitable for you.



Peak will send the preventative maintenance service kit to your lab prior to the Field Service Engineer’s visit.



Your dedicated Field Service Engineer will arrive at your lab on the agreed day to carry out your generator’s
maintenance.



In the unlikely event you encounter a problem out-with your generator’s scheduled maintenance, do not worry as you
have access to round-the-clock technical support. Our technical support team will be on hand to assist you with
any issues you may have and can arrange an on-site visit by a dedicated Field Service Engineer if required.

• Around-the-clock access to global technical support team

BACK

From the moment your warranty ends, Peak will take care of your generator’s maintenance schedule
and will dispatch a trained and certififed Peak Service Engineer to carry out the servicing when it is
due. Our engineer will replace standard serviceable components and perform maintenance checks to
keep your generator in good shape, protecting the integrity of your gas supply and allowing you to
focus on your analysis.

FIND OUT MORE

NEXT

Periodic maintenance of your generator is essential to ensure that any potential issues, which may
occur due to general wear and tear, are avoided and it continues to perform to its specification. To
keep your generator operating at its best, Peak Scientific has created a Fixed Price Preventative
Maintenance plan, which will help you to better manage your generator’s maintenance costs, and
minimize inconvenience.



Scheduling maintenance
is easy with Peak Protected.



Marc McCain

Fortis Labs, LLC, Texas

To discuss our Fixed Price Preventative Maintenance plan and our range of payment options speak to your local
Peak representative today or for more information visit: www.peakscientific.com/protected.
Copyright 2018 Peak Scientific - Peak Protected Inserts Rev 3 PN 00-4135 RSID 1245 11/07/18

IQ/OQ CERTIFICATION
PRODUCT INSTALLATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
FIXED PRICE PREVENTATIVE MAINTENANCE
COMPLETE PROTECTED
PREMIUM PROTECTED

Why Supported Maintenance?
Supported Maintenance has been specifically designed for customers who have purchased a Peak gas generator
that does not have internal compressors. This plan is also highly suited to labs with an in-house resource to provide
maintenance.
The service requirement for compressor-less instruments is minimal but maintenance will need to be performed at
scheduled points in the generator’s operating life. Performing this maintenance will ensure the generator remains
reliable and performs to its highest standard.
Without scheduled maintenance there is a risk of unexpected downtime, and without a [Peak Protected] plan there
is a risk of unexpected costs putting pressure on laboratory budgets.

Supported Maintenance

With Peak managing the timing of maintenance and providing all the parts and guidance to perform service
successfully, labs can rest assured their equipment will be in peak condition.

How it works

• Supported maintenance specifically for compressor-less gas generators



Sign up for the Supported Maintenance Plan

• Specifically designed for sites with capability to perform generator maintenance



When maintenance is required Peak will deliver your maintenance kit with a guide from our
highly experienced training team

• Service kit sent to you when service is due



Follow the step by step guide contained within the maintenance kit.

• 10% discount on any additional parts



Encounter a problem? Not to worry, round the clock technical support is on hand to help
you and should you require any further assistance, Peak can arrange an on-site response
from our dedicated Field Service Engineers.

As with all machinery, maintenance will be required to keep your generator, and indeed your analysis,
operating at its best. Supported Maintenance from Peak Scientific is a cost-effective service designed for
sites with the resource and expertise to perform their own generator maintenance.
Picking up from where your warranty ends, Peak will manage your generator’s maintenance schedule,
providing you with both the information and the tools to keep your generator running long into the future.

NEXT

BACK

Available only for models without an integrated air compressor, this plan comes with the same world-class
support that all [Peak Protected] products benefit from, with highly trained Peak engineers and service
professionals on hand to provide technical support as required.

FIND OUT MORE
To discuss our Supported Maintenance and our range of payment options speak to your local Peak representative
today or for more information visit: www.peakscientific.com/protected.
Copyright 2018 Peak Scientific - Peak Protected Inserts Rev 3 PN 00-4135 RSID 1245 11/07/18

IQ/OQ CERTIFICATION
PRODUCT INSTALLATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
FIXED PRICE PREVENTATIVE MAINTENANCE

PREMIUM PROTECTED

Replacement Parts
and Paid Repairs

Why Peak Parts?
We see your Peak gas generator as the beating heart of your laboratory,
enabling your analytical instruments to perform and achieve the results you
need. With this being the case it is extremely important you maintain your
generator with approved parts only, to ensure the best possible results.
By using Peak parts this ensures the best for you, your lab and your
generator. Peak Scientific has a dedicated Peak Spares team who are on
hand to assist in the unlikely event of a breakdown, with same day shipment
of the parts you require, getting your lab back up and running in no time. *

Peak Performance
With Peak Scientific you invest in not only a gas generator but peace of
mind. As well as having a highly trained dedicated Replacement parts team
to assist with enquiries, we also provide:

• Only genuine Peak parts are tested and approved for use in Peak gas generators

Quality
assurance

All Peak parts are genuine & shipped from our ISO
9001 accredited Peak HQ.

• Reduced downtime with same day shipment from our ISO 9001 certified
manufacturing center*

Minimal
downtime

We understand that time is money for you. That’s
why Peak offer same day shipment, getting your lab
back up and running in no time.

• Dedicated Peak Field Service Engineers can visit to fix your generator on-site

Guaranteed
accuracy

Each order placed is checked by our specialist
team, ensuring the correct part is shipped to your
lab.

Performance

Using certified Peak parts ensures optimal
performance of your generator and long hassle-free
operational life

• Avoid the risk of damage to your generator or compromised performance as a
Peak
Scientifi
c gas
generators
define the
industry benchmark
for reliable, consistent and
result
of using
inferior
components
or incorrect
repairs
convenient gas supply for analytical instruments in laboratories the world over. However,
sometimes it is not enough that your laboratory gas generator performs to the manufacturers’
standards; it also needs to meet the strict regulatory requirements outlined by the Food and
Here
Peak Scientific we
take or
pride
in every generator
we place
in the lab. All our gas generators are
DrugatAdministration
(FDA)
equivalent
EU regulatory
bodies.
hand built and performance tested at our ISO 9001 accredited HQ, based in Scotland, before making
their way to their new home.

BACK

Peak
the increasing
need
for validation
andberegulatory
and
as such we
Like allunderstand
equipment, from
time to time
replacement
parts will
required ascompliance
part of regular
scheduled
have developed
a comprehensive
Installation
Operational
Qualifiincation
certification,
maintenance,
or general
wear and tear. We
want you and
to have
total confidence
your generator,
safe for
in
the knowledge
that it isthis
performing
to its
optimal
standard ensuring
a trouble-free,
long life. Peak
customers
who require
additional
certifi
ed assurance
for their
analytical applications.
Protected offers a comprehensive replacement parts service, with a dedicated team trained to make
sure the correct part is provided for your specific model.
As well as parts, we offer a paid repair service with a certified Peak Field Service Engineer visiting your
premises to perform on-site maintenance and repair.

Be confident
in Peak
Like all equipment, from
time to time replacement
parts will be required. We
want you to have total
confidence in our generators
and every part inside.
Non-genuine parts might
look like the real thing
but they have not been
made, engineered, tested
and/or certified for use in
our generators by Peak’s
design and manufacturing
team. Fitting unapproved
replacement parts risks
causing damage to your
gas generator, negatively
affecting your analysis
results and invalidating your
guarantee. With this in mind
you can rest assured of long
trouble-free operation and
optimal performance only
when using Peak parts.
No matter your laboratory
size or specific analytical
application, Peak
Scientific can assist you in
improving your laboratory’s
performance. With a
local direct presence in
over 20 countries across
every continent and a vast
Peak trained authorized
distributor network around
the world, you can be
assured Peak will be there
to assist you, minimize any
delay or downtime and
maximize your laboratory
productivity.

*If ordered before 2pm

FIND OUT MORE
*If ordered before 12 noon

To order any additional parts please make sure you have your generator model and serial number to hand
and contact our dedicated Peak Protected team via the website at: www.peakscientific.com/protected.
Copyright 2018 Peak Scientific - Peak Protected Inserts Rev 3 PN 00-4135 RSID 1245 11/07/18

NEXT

COMPLETE PROTECTED

IQ/OQ CERTIFICATION
PRODUCT INSTALLATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
FIXED PRICE PREVENTATIVE MAINTENANCE

Enjoy the convenience and peace of mind with our
generator installation service.

COMPLETE PROTECTED

Installation
• Convenient and hassle free installation service, giving you the reassurance your
generator has been installed correctly

What does the
installation include?

Taking the next
steps:

Our dedicated Peak Field Service
Engineer will be on hand to assist
with the install of your new generator
at a time and place that suits you.

If you would like one of our
specialist team to assist with your
generator installation simply speak
with your local sales representative
at the point of sale who will be able
to assist.

They will:


Compare equipment received
with the purchase order
including: accessories,
firmware, and additional
documentation, i.e. operation
manuals



Check the gas generator for
possible damage during the
delivery process



Assess the environment that
the gas generator will be
placed in making sure there is
adequate ventilation for the
equipment



Perform an installation
functionality check

• Installation service offered worldwide no matter your laboratory location
• Greatly reduce the risk of generator failure by ensuring correct installation
and setup
• Increase generator life span and optimal performance

Peak’s Installation service offers a convenient and hassle free generator configuration giving you the
reassurance that your generator has been set up to function correctly and efficiently.

BACK

Our Install service also benefits you and your lab by greatly reducing the risk of breakdown resulting
from incorrect set-up of your generator. The life span of your gas generator will also be assured if
installed by one of Peak’s dedicated Field Service Engineers. Our Field Service Engineers work with this
innovative technology day in, day out and are trained to ensure correct installation and configuration
is carried out. They will ensure a full check of the equipment before installation, assessment of the
environment and perform an installation functionality check.
It’s as easy as 1,2,3! Agree, arrange a time and then sit back as Peak come to your lab and manage the
full process for you.

Once you’re dedicated Service
Engineer has completed the review
of the installation and configured it
correctly, you can rest assured your
generator will be working at peak
proficiency.

With Peak Scientific’s on-hand
support you can be confident you
are in good hands.

After the initial purchase our
[Peak Protected] team will contact
you to discuss a suitable time for
your installation, working with you
to arrange a time that suits you and
your laboratory analysis best.

It’s as
easy as

123
1. Agree upon installation

2. Contact Peak upon delivery of
your generator to arrange a suitable
installation time
3. Your Peak Engineer will install your
generator on-site complete with stepby-step operation training.

FIND OUT MORE
To discuss our installation service please speak to your local Peak representative or for further information
please visit: www.peakscientific.com/protected
Copyright 2018 Peak Scientific - Peak Protected Inserts Rev 3 PN 00-4135 RSID 1245 11/07/18

NEXT

PREMIUM PROTECTED

IQ/OQ CERTIFICATION
PRODUCT INSTALLATION
REPLACEMENT PARTS AND PAID REPAIRS
SUPPORTED MAINTENANCE
FIXED PRICE PREVENTATIVE MAINTENANCE
COMPLETE PROTECTED
PREMIUM PROTECTED

What is Installation
Qualification (IQ)?

What is Operational
Qualification (OQ)?

When should I carry
out an IQ/OQ?

IQ is the pre-installation detail of the
equipment, its component parts and
its location on-site. Its main aim is
to identify if the generator is fit for
purpose and to certify that it can
perform its intended function.

Once the gas generator has been
installed, your Service Engineer will
complete an OQ to verify that the
equipment functions according to
the generator’s specifications.

Peak Scientific would recommend
an IQ/OQ certification is performed
at the following times:

Your certified Peak Engineer will:

Your certified Peak Engineer will:




IQ/OQ Certification
• Peak Scientific’s IQ/OQ is tailored to your specific generator
• Generator compliance certification for regulated applications
• Carried out at initial installation equipment relocation






Compare equipment received
with the purchase order
Check the gas generator
for possible damage during
delivery
Assess the environment that
the generator will be placed
in, making sure there is
adequate ventilation



Ensure the gas generator is
functioning to the acceptable
standard



Perform familiarization
training to ensure your team
are able to use it as intended,
safely and with confidence



Review hazard and safety
precautions for area of use
Perform an installation
functionality check and create
an installation report






At the completion of the
OQ all of the operational
tests will be documented,
results validated, all relevant
certificates completed and
signed

Equipment installation
or relocation of the gas
generator
On a periodic basis in
accordance with your standard
operating procedures
After a major repair
Before a previously installed
system is to be used in a
regulated test environment for
the first time

Record all relevant activities
and complete certificate of
conformity

• Completed on-site by a local Peak Field Service Engineer at a time that suits you

Peak Scientific gas generators define the industry benchmark for reliable, consistent and convenient
gas supply for analytical instruments. However, sometimes it is not enough that your laboratory
gas generator performs to the manufacturers’ standards; it also needs to meet the strict regulatory
requirements outlined by the Food and Drug Administration (FDA) or equivalent EU regulatory bodies.

Customer
requests IQ/OQ

IQ/OQ
documentation
sent to customer

Arrangements
made for
installation

Peak Engineer
carries out the
IQ/OQ

The Peak Scientific IQ/OQ certification is tailored to your specific gas generator and provides you with
a cost-effective and efficient solution to achieve and maintain compliance.

NEXT

BACK

Peak understand the increasing need for validation and regulatory compliance and as such we have
developed a comprehensive Installation and Operational Qualification (IQ/OQ) certification.

Peak Service Engineer will resolve issue on-site. In
the rare circumstance the issue cannot be resolved
on-site, we will assist with corrective action.

IQ/OQ validation documentation completed and
certificate provided to you for your records.

Yes

No

Are there any
irregularities
found during
IQ/OQ process?

FIND OUT MORE
To discuss our IQ/OQ services please speak to your local Peak representative or for further information
please visit our website: www.peakscientific.com/protected.
Copyright 2018 Peak Scientific - Peak Protected Inserts Rev 3 PN 00-4135 RSID 1245 11/07/18

Your local gas
generation partner

 Peak Protected Direct
 Protected by approved agents
 Third party coverage

Peak Scientific has highly trained, fully certified Field Service Engineers located in over 20 countries
across every continent around the world. This allows us to provide an industry-leading rapid
response service to our customers. With [Peak Protected], your laboratory’s productivity becomes
our top priority.

BACK
Europe
Tel: +44 141 812 8100

North America
Tel: +1 866 647 1649

For a full list of our worldwide
office locations, please visit:
Web: www.peakscientific.com
Email: marketing@peakscientific.com

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