Peak Visual Support Single Sheet 

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Peak Visual Support
What is Visual Support?
Visual Support is an augmented reality tool allowing our service teams to see your unit remotely using your mobile
phone’s video camera in real time.

Supporting your lab better than ever before
Your laboratory gas supply is our priority and with Visual Support downtime can be reduced further than ever
before. With remote technology we can also reduce unscheduled visits to your facility, reducing the risk of covid
contact transmissions and limiting disruption to your workflow.

With this technology, our technical teams can provide:
• Instant support for faster diagnosis

• Potential on call resolution

• Shorter site visits with diagnostics completed

• Reduced downtime

How it works
Step 1 - Download on your mobile device via web
link sent by our support agent or download the free
SightCall app from the android or apple store.

Step 2 - When prompted by the SightCall app
when installing, allow access to your device’s
camera and connect to the help session.

Step 3 - Our agents will be able to see your
generator through your device’s camera
remotely helping to identify your issue.

Step 4 - Our agents adds text prompts and
highlights on screen on your device to help to
resolve issues live or ahead of a site visit.

Need support? Contact your local technical support centre
Web: www.peakscientific.com/support

Email: discover@peakscientific.com

Your local gas generation partner
Copyright © Peak Scientifi c Instruments Ltd 2021 — Peak Visual Support Single Sheet Rev 2

www.peakscientific.com/support
PN 3304656 RSID 4094 EN —05/04/2021