Peak Visual Support Single Sheet  

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Peak Visual Support
What is Visual Support?
Visual Support is an augmented reality tool allowing our service teams to see your
unit remotely using your mobile phone’s video camera in real time.

Supporting your lab better than ever before
Your laboratory gas supply is our priority and with Visual Support downtime can
be reduced further than ever before. With remote technology we can also reduce
unscheduled visits to your facility, reducing the risk of covid contact transmissions
and limiting disruption to your workflow.

With this technology, our technical teams can provide:
•

Instant support for faster diagnosis

•

Shorter site visits with diagnostics completed

•

Potential on call resolution

•

Reduced downtime

Your local gas generation partner

www.peakscientific.com/support

Copyright © Peak Scientific Instruments Ltd 2023 — Peak Visual Support Single Sheet A5 Rev 3 RSID 4094 EN —17/07/2023

How it works
Step 1 - Download on your mobile
device via web link sent by our
support agent or download the free
SightCall app from the android or
apple store.

Step 2 - When prompted by the
SightCall app when installing, allow
access to your device’s camera and
connect to the help session.

Step 3 - Our agents will be able to
see your generator through your
device’s camera remotely helping
to identify your issue.

Step 4 - Our agents adds text
prompts and highlights on screen
on your device to help to resolve
issues live or ahead of a site visit.

With Visual Support, not only will we be able to diagnose any issues more quickly,
we may even be able to solve an issue live, just another way we keep your gas
running day in, day out.

Need support? Contact your local technical support centre
Web: www.peakscientific.com/support

Email: discover@peakscientific.com

Your local gas generation partner
Copyright © Peak Scientific Instruments Ltd 2023 — Peak Visual Support Single Sheet A5 Rev 3 RSID 4094 EN —17/07/2023