Support Extension Notice SEN-007
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Resource ID
4057
Access
Open
Contributed by
Sam Ward
Updated date
22 February 21
Review date
22 February 23
Title
Support Extension Notice SEN-007
Revision Number
1
Revision Details
This is the original
Keywords
Infinity NM18L, Infinity NM32L, Infinity NM45L, NM60L, NM120L, NM180L
Product Range
Infinity
Language
UK English
Company Brand
Peak Scientific
Public / Private
public
Extracted text
Support Extension Notice
SEN-007
Infinity NM18L- all variants
Infinity NM32L- all variants
Infinity NM45L- all variants
NM60L- all variants
NM120L- all variants
NM180L- all variants
SCOPE
The purpose of this document is to inform of extension of product support for products
within the discontinuation phase and, where applicable, advise of any new or alternative
models that replace the discontinued products. This notice supersedes previous
notices issued for these products.
Product(s) Affected by this notice
The following product(s) are affected by this notice, where applicable the replacement
models and replacement part numbers are shown.
Issued by: Peak Scientific
© Peak Scientific 2021
Rev 1
05/02/2021
Page 1 of 2
Part No
All issued
All issued
All issued
Model
Infinity
NM18L
Infinity
NM32L
Infinity
NM45L
Support Level
Extension Until
Replacement Model
Part No
Full Support
March 31st, 2024
Solaris XE
3300671
Full Support
March 31st, 2024
Solaris XE
3300671
Full Support
March 31st, 2024
Infinity XE 50 Series
All issued
NM60L
Full Support
March 31st 2024
Infinity XE 50 Series
All issued
NM120L
Full Support
March 31st 2024
Infinity XE 50 Series
All issued
NM180L
Full Support
March 31st 2024
Infinity XE 50 Series
3300189/3300190
3300191/3300192
3300189/3300190
3300191/3300192
3300189/3300190
3300191/3300192
3300189/3300190
3300191/3300192
Effective Date
The extended support takes effect with the issue of this notice, products listed above are
discontinued but fully supported until the date shown above.
Service and Support
Service kits and spare parts will be made available for these products until the support
period end, after this time we will endeavor to provide support for a further period of 1
year on a ‘best efforts’ basis. Peak protected service plans are available until the date
shown above. Full support and best effort support periods may vary depending on future
availability of spare parts.
Please contact your Peak Scientific account manager if you have a requirement for
service kits/ spares, or a Peak Protected service plan.
Issued by: Peak Scientific
© Peak Scientific 2021
Rev 1
05/02/2021
Page 2 of 2