Support Extension Notice- SEN-001
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Resource ID
2849
Access
Open
Contributed by
Petra Gierga
Updated date
30 January 19
Review date
01 December 19
Title
Support Extension Notice- SEN-001
Revision Number
1
Revision Details
support extension notice NM30L, NM240L
Keywords
discontinuation, end of life, product lifecycle, EOL, DN, obsolete, obsolescence, retired, retirement, support extension
Product Range
*None
Language
UK English
Company Brand
Peak Scientific
product retirement notice, support extension
Extracted text
Support Extension Notice
SEN-001
NM30L- all variants
NM240L- all variants
Copyright © Peak Scientific Instruments Ltd 2019 – Support Extension Notice SEN-001 ¦ Rev 1 ¦ EN – 30/01/2019
Issued by: P Gierga
Scope
The purpose of this document is to inform of extension of product support during the discontinuation
phase and, where applicable, advise of any new or alternative models that replace the discontinued
products. This notice supersedes previous notices issued for these products.
Product(s) Affected by this notice
The following product(s) are affected by this notice, where applicable the replacement models and
replacement part numbers are shown.
Part No
Model
Support level
Extension until
Replacement model
Part No
NM30L
Full support
December 2019
Solaris XE
3300671
NM240L
Best efforts support
December 2019
Infinity XE 5020
3300573
10-2023
10-2024
10-9060
10-2025
10-2124
10-2224
10-2240
10-2023
10-3000
10-3001
13-1069
12-2085
13-1064
Effective Date
The extended support takes effect with the issue of this notice.
Service and Support
Peak Scientific will fully support all products within the discontinuation phase of their lifecycle.
Service kits and spare parts will be made available for these products until the support period has ended,
after this time we will endeavor to provide support for a further period of 1 year on a ‘best efforts’ basis.
Full support and best effort support periods may be extended depending on future availability of spare
parts.
Please contact your Peak Scientific account manager if you have a requirement for service kits/ spares.
Copyright © Peak Scientific Instruments Ltd 2019 – Support Extension Notice SEN-001 ¦ Rev 1 ¦ EN – 30/01/2019
Issued by: P Gierga