All Service Plans  

Extracted text

PM Plan
Annual preventative maintenance plan
Safeguard your workflow with Peak Scientific’s PM Plan. This plan offers you
preventative maintenance at a lower price than paying at point of need and
includes discounts on unscheduled call outs for the duration of your plan.

What you get with PM Plan
The PM Plan offers you the basic features required for your unit to run trouble-free, giving you peace of mind
with a single, one-off annual servicing of your generator.
With the PM Plan, a 20% discount is applied for every additional call out, labor and for any replacement
components required outwith the preventative maintenance visit. New parts and software upgrades are
replaced at a charge. All compressor-based products with a service plan for 4 consecutive years will be eligible
for a complementary replacement of the compressor.
PM Plan also offers you access to technical support if you experience an issue with your generator. Peak’s global
technical support team is available by phone or email and should a site visit be required, they will arrange a visit
to your lab.

PM Plan Benefits
Guaranteed On-site Response Time
Annual Preventive Maintenance Visit
Breakdown Visits
Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts

20% Discount

Unscheduled Labor Costs

20% Discount

For full terms and conditions visit www.peakscientific.com/terms-service

PM Plan+

1

Annual service plan with an additional site visit
Get peace of mind with PM Plan+ with annual preventative maintenance at a
lower price than paying at point of need and an additional, unscheduled visit
included.

What you get with PM Plan+
The PM Plan+ will keep your generator trouble-free year after year, with a preventative maintenance visit and an
unscheduled call out included in the unlikely event you experience an issue with your generator.
With the PM Plan+, a 20% discount is applied for every call out, labor and any replacement components required
beyond what is already included within the plan. New parts and software upgrades are replaced at a charge. All
compressor-based products with a service plan for 4 consecutive years will be eligible for a complementary
replacement of the compressor.
PM Plan+ also offers you access to technical help if you experience an issue with your generator. Peak’s global
technical support is available by phone or email. Should a field service engineer be required on site, our
technical support team will schedule a visit for you at a discounted rate.

PM Plan+ Benefits
Guaranteed On-site Response Time
Annual Preventive Maintenance Visit
Breakdown Visits

1

Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts

20% Discount

Labor

20% Discount

For full terms and conditions visit www.peakscientific.com/terms-service

Complete Plan

5days

+

Annual service plan with unlimited breakdown visits labor and parts
Maximize uptime and performance in your lab with Peak Scientific’s Complete
Plan. This plan includes an annual preventative maintenance visit, unlimited
breakdown visits and replacement of spare parts, suitable for labs with
moderate to regular use of their generator.

What you get with Complete Plan
The Complete Plan provides comprehensive coverage, with unlimited breakdown visits in the unlikely event of
equipment breakdown. The visit will also cover spare parts, with no additional cost for replacement. A 5 working
day on-site response time is guaranteed in the Complete Plan.
An annual preventative service visit is also included in Peak’s Complete Plan, which can be scheduled at a
convenient time that suits you with all parts required for your generator to run optimally throughout the
duration of the plan. Your service visit with the Complete Plan also includes updates to the latest specification
components and generator software at no additional cost. All compressor-based products with a service plan
for 4 consecutive years will be eligible for a complementary replacement of the compressor.
In the unlikely event of a product issue, with Complete Plan, help is just a phone call away. Peak’s global
technical support is available by phone and should a site visit be required, a Peak field service engineer will be
at your location within 5 working days with all parts, travel and labor expenses included in the price of the plan.

Complete Plan Benefits
Guaranteed On-site Response Time

5 working days

Annual Preventive Maintenance Visit
Breakdown Visits

Unlimited

Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts
Labor

For full terms and conditions visit www.peakscientific.com/terms-service

Unlimited

Complete Plan 48

+

48hr

All-inclusive 48-hour* rapid response service plan
Maximize uptime and performance with Complete Plan 48. Suitable for labs where
uptime is critical, our best-selling service plan includes all scheduled preventative
maintenance visits and unlimited breakdown visits, parts and labor with and
market leading on-site rapid response time.

What you get with Complete Plan 48
The Complete Plan 48 is the investment you need if instrument downtime can impose major disruption on your
productivity and overall lab output.
With Complete Plan 48 your generator can run to its full potential year on year with a preventative maintenance
visit scheduled at a time that suits you, keeping your generator in top condition. Your service visit with Complete
Plan 48 also includes updates to the latest specification components and generator software at no additional
cost. All compressor-based products with a service plan for 4 consecutive years will be eligible for a
complementary replacement of the compressor.
In the unlikely event of a product issue, with Complete Plan 48 help is just a phone call away. Peak’s global
technical support is available by phone or e-mail and, should a site visit be required, a Peak field service
engineer will be at your location within 48 hours with all parts, travel and labor expenses covered by the plan.

Complete Plan 48 Benefits
Guaranteed On-site Response Time

48 hours*

Annual Preventive Maintenance Visit
Breakdown Visits

Unlimited

Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts
Labor
*48hrs applies to USA, UK & Ireland customers only (excluding Alaska & Hawaii). Standard 72-hour response time
applies as normal to other locations throughout the world.

For full terms and conditions visit www.peakscientific.com/terms-service

Unlimited

Complete Plan 72

72hr

+

All-inclusive 72-hour rapid response service plan
Maximize uptime and performance with Complete Plan 72, suitable for labs where
uptime is critical, our best-selling service plan includes all scheduled preventative
maintenance visits and unlimited breakdown visits, parts and labor with and
market leading on-site rapid response time.

What you get with Complete Plan 72
The Complete Plan 72 is the investment you need if instrument downtime can impose major disruption on your
productivity and overall lab output.
With Complete Plan 72 your generator can run to its full potential year on year with a preventative maintenance
visit scheduled at a time that suits you, keeping your generator in top condition. Your service visit with Complete
Plan 72 also includes updates to the latest specification components and generator software at no additional
cost. All compressor-based products with a service plan for 4 consecutive years will be eligible for a
complementary replacement of the compressor.
In the unlikely event of a product issue, with Complete Plan 72 help is just a phone call away. Peak’s global
technical support is available by phone or e-mail and, should a site visit be required, a Peak field service
engineer will be at your location within 72 hours with all parts, travel and labor expenses covered by the plan.

Complete Plan 72 Benefits
Guaranteed On-site Response Time

72 hours*

Annual Preventive Maintenance Visit
Breakdown Visits

Unlimited

Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts
Labor
applies as normal to other locations throughout the world.

For full terms and conditions visit www.peakscientific.com/terms-service

Unlimited

Complete Plan 24

24hr

+

Premium all-inclusive 24-hour* ultra-rapid response service plan
Eliminate costly repairs of unprecedented breakdowns and maintain high
performance of your gas generator with Peak Scientific’s Complete Plan 24.
Suitable for labs where uptime is mission critical, this fully inclusive service
plan includes all scheduled preventative maintenance visits and unlimited
breakdown visits, parts and labor, all with Peak’s market leading 24-hour
on-site ultra-rapid response time.

What you get with Complete Plan 24
The Complete Plan 24 is an essential service for your lab if instrument downtime risks imposing significant
disruption on your productivity and overall lab output.
With Complete Plan 24 your generator can run to its full potential year on year with a preventative maintenance
visit scheduled at a time that suits, keeping your generator in prime condition. Your service visit with Complete
Plan 24 also includes updates to the latest specification components and generator software at no additional
cost. All compressor-based products with a service plan for 4 consecutive years will be eligible for a complementary
replacement of the compressor.
In the unlikely event of a product issue, with Complete Plan 24 help is just a phone call away. Peak’s global
technical support is available by phone or e-mail and, should a site visit be required, a Peak field service
engineer will be at your location within 24 hours with all parts, travel and labor expenses covered by the plan.

Complete Plan 24 Benefits
Guaranteed On-site Response Time

24 hours*

Annual Preventive Maintenance Visit
Breakdown Visits

Unlimited

Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts
Labor
*24hrs available in USA, Singapore, UK & Ireland only (excluding Alaska & Hawaii).

For full terms and conditions visit www.peakscientific.com/terms-service

Unlimited

Paid Service
A single preventative maintenance visit
If you don’t have a service contract, with a Paid Service, you can benefit from
an annual preventative maintenance to enhance your generator’s efficiency and
reliability by assessing performance, conducted by a certified Peak engineer.

What you get with a Paid Service
A single preventative maintenance visit will be performed by a Peak field service engineer. A preventative
maintenance kit, labor fees and travel costs are covered by the purchase of a Paid Service.
For the upkeep of your generator, parts can be inspected for wear and tear and replaced at a separate charge.
Updates to the latest specification components and generator software are replaced for an additional fee.
In the unlikely event of a product issue, with a Paid Service, help is just a phone call away. Peak’s global
technical support is available by phone.

Paid Service Benefits
Guaranteed On-site Response Time
Annual Preventive Maintenance Visit
Breakdown Visits
Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts
Labor

For full terms and conditions visit www.peakscientific.com/terms-service

Self-Service Plan
Service plan solution for compressor-free generators
Benefit from flexibility to perform preventative maintenance on your own
nitrogen generator in your own time with Peak’s Self-Service Plan.

What you get with the Self-Service Plan
The Self-Service Plan includes a PM kit complete with a step-by-step guide allowing you to perform preventative
maintenance on your own generator. Should a Peak field service engineer be required on site, a breakdown visit
can be scheduled at a 10% discount.
For the upkeep of your generator, parts can be inspected for wear and tear. A 10% discount applies for any
replacement parts required for the duration of the plan. Updates to the latest specification components
and generator software are replaced for an additional fee.
In the unlikely event of a generator issue, with the Self-Service Plan, help is just a phone call away, Peak’s global
technical support is available by phone.

Self-Service Plan Benefits
Guaranteed On-site Response Time
Annual Preventive Maintenance Visit
Breakdown Visits

10% Discount

Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts

10% Discount

Labor

10% Discount

For full terms and conditions visit www.peakscientific.com/terms-service

Labor-Only Plan

2

Annual labor plan with x2 site visits
Have peace of mind with Peak’s Labor-Only Plan, covering 2 site visits per year
for optimal generator performance. An experienced Peak field service engineer
can help you install or perform a general health check on your generator to
make sure all generator components are operating effectively.

What you get with the Labor-Only Plan
The Labor-Only Plan offers you a comprehensive technical performance check on your generator, twice a year.
The first visit will be scheduled from or around the starting date of your plan. In the unlikely event that a third
visit is required, a 10% discount will apply. For the upkeep of your generator, parts can be inspected for
condition of the unit.
A separate charge at a 10% discount applies for the replacement parts. Updates to the latest specification
components and generator software are replaced for an additional fee. The Labor-Only Plan also offers you
access to Peak’s global technical support by phone should you experience any issues with your generator.

Labor-Only Plan Benefits
Guaranteed On-site Response Time
Annual Preventive Maintenance Visit
Breakdown Visits

2

Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts

10% discount

Labor

10% discount

For full terms and conditions visit www.peakscientific.com/terms-service

Basic Plan
Annual service plan with additional call out
A 10% discount applies for any replacement parts required for the duration of
the plan. The Basic Plan* also includes a complementary additional call out and
discounted rates on parts and labor for extra coverage and peace of mind.

What you get with the Basic Plan
With the Basic Plan your generator can run to its full potential year on year with a preventative maintenance
visit, keeping your generator in top condition and preventing future issues. Your service visit with the Basic Plan
also includes a basic PM Kit**at no additional cost.
For the upkeep of your generator, parts can be inspected for wear and tear. A separate charge at a 10% discount
applies for the replacement parts. Updates to the latest specification components and generator software are
replaced for an additional fee.
Basic Plan also offers you access to technical help if you experience an issue with your generator, where you can
contact Peak’s global technical support by phone should you experience any issues.

Basic Plan Benefits
Guaranteed On-site Response Time
Annual Preventive Maintenance Visit

1

Breakdown Visits
Phone Access to Technical Support Helpdesk
Updates of Components and Software Included
Spare Parts

10% discount

Labor

10% discount

*Basic Plan is available across India and China only
** Basic PM Kit includes filters only, excluding other recommended components for optimum generator life & performance.

For full terms and conditions visit www.peakscientific.com/terms-service

[Peak Protected]
The world’s most comprehensive laboratory
gas generator service
Servicing any equipment in your lab should not be seen as just an option, it should be treated as a necessity.
With many moving parts and degrade overtime, especially where generators feature integrated compressors,
as well as filters and other consumables, a gas generator needs to be maintained regularly to perform at its best
for many years.
Through our [Peak Protected] gas generator service plans, we make sure you get maximum performance
from your Peak generator. With a global on-site response time of 72 hours, 48 hour in mainland USA, UK &
Ireland and Singapore delivered by Peak’s highly trained team of Field Service Engineers located near you
and a 95% first time fix rate, safeguard your lab’s productivity with [Peak Protected].

Why protect your generator?
•
•
•
•

Ensure gas generator is operating to manufacturer’s standards
Boost gas generator performance for maximum efficiency and lower energy costs
Extend lifespan of your system
Avoid expensive unexpected maintenance costs

Where we protect
All Peak on-site maintenance support is delivered by a Peak certified field service engineer, no matter where
you are located. With a dedicated network of fully certified engineers in over 20 countries spanning every
continent allows us to provide an industry-leading rapid response service to our customers. Get peace of mind
knowing your laboratory gas continues to run uninterrupted year after year with [Peak Protected], that’s one less
thing to worry about for a busy lab.

Contact us today to discover more!
Web: www.peakscientific.com/protected

Email: protected@peakscientific.com

Tel: 0141 812 8100

For full terms and conditions visit www.peakscientific.com/terms-service