Archived: 48HR Complete Protected 

Extracted text

48 HOUR RESPONSE SERVICE

48hr Complete Protected
Guaranteed 48 hour response service plan

• Guaranteed response time of under 48 hours*
• Maintain optimum performance and reduce risk of down time
• No unexpected parts or labor costs
• Around the clock priority access to technical support
48 hour Complete Protected is Peak Scientific’s world-class after care package specifically designed
to give you complete peace of mind, priority access to technical support and a guaranteed on-site
response time of under 48 hours, in the untimely event of breakdown.
48 hour Protected plan allows you to mitigate against the consequences of unexpected generator
breakdown and manage cost of ownership over the life of the product. With priority on-site repair
and regular maintenance scheduled to suit you, our Protected plans help you minimize disruption to
laboratory workflow, efficiency and productivity. All with the reassurance of no unexpected or hidden
costs.
In the event of your gas generator developing a technical fault, Peak is never far away.
Having a direct local presence in over 20 countries across every continent, allows us to have a Peak
certified engineer on-site quickly. With an average first-time-fix rate of 95%, your laboratory workflow
and productivity are our top priority.
Engineered specifically to remove the worry, strain and hassle out of generator ownership, wear and
tear and potential breakdown, Protected has you covered.

* 48hr response available only in USA (excluding Alaska and Hawaii), mainland UK and selected other areas - please contact us for specific details. Where
48hr response is not offered, standard 72hr response applies as normal.

Why 48hr Complete Protected?
Our [Peak Protected] 48 hour complete plan offers a 95% first time fix from our certified Peak engineers, a timely
response time of 48 hours and yearly maintenance check-ups for your equipment.
Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life span
and efficiency of your gas generator with our 48 hour complete protected plan.

Peace of Mind

Minimize Downtime

Manage Costs

•

Guaranteed swift on-site
response within 48 hours

•

Planned preventative
maintenance

•

No additional charges for
callouts, travel, labor and parts

•

Genuine Peak parts from our
ISO9001 approved factory

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Priority customer status for all
repair calls

•

•

Certified Peak Engineers with
95% first time fix record

•

Around the clock support from
our global technical helpdesk

Improved efficiency and
reduced energy consumption
costs

•

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Full auditable service history

•

Upgrade program and
engineering improvements
to increase lifespan and
efficiency

Schedule fully managed
freeing up your team’s
valuable time

•

Range of payment options

“

”

The response of Peak Scientific is fast when any issue
regarding performance or maintenance occurs
Maria Osuna-Cabello, DMPK CLS University of Dundee

To discuss our 48hr plan and our range of payment options speak to your local peak representative today or for
more information visit : www.peakscientific.com/protected
Copyright 2015 Peak Scientific - Peak Protected Inserts 48 hour 2016 PN 00-4135 01/04/16