Peak Protected - Service Brochure  

Extracted text

Your local gas generation partner

Maximize your uptime
Service plans for Peak Scientific gas generators

A

gas generation brand

Why protect your generator?
Ensure equipment is safe to use
Reduce the likelihood of a major equipment breakdown
Boost gas generator performance
Lower energy costs
Extend lifespan of your system
Maximize instrument uptime

2

Taking care of your productivity
Here at Peak we see your gas generator as your laboratory’s lifeline, enabling your analytical
instruments to perform and achieve the results you need. With this being the case it is
extremely important you look after your ‘beating heart’ to ensure the best possible results.
Through our [Peak Protected] plans, we make sure you get maximum performance from your
Peak generator. The worldwide service we provide to our customers is what sets us apart from
our competition. With our [Peak Protected] world–class after sales support, your Peak gas
generator will remain in great condition, but we will also restore your generator’s superior
performance.

3

What we offer
We understand that the tight deadlines for analysis and quality of the highest standard means your
gas generator’s performance can be critical for your lab. When equipment breakdown leads to
downtime, manufacturer-approved maintenance is a must, and should you encounter a product issue,
you can have peace of mind that with a rapid response from dedicated Peak Field Service Engineers
located near you and a 95% first time fix rate, instrument downtime will be kept to a minimum.
With moving parts and natural wear and tear, a missed maintenance is more likely to result in a
generator breakdown. Having an annual preventive maintenance plan scheduled with
Peak Scientific is important to ensure your gas generator runs at optimum performance.

Visual Support
Our augmented reality tool, Visual Support allows our service
teams to see your unit remotely using your mobile phone’s
video camera in real time. With Visual Support, not only will we
be able to diagnose issues faster than ever before, we may
even be able to solve an issue live. Just another way we keep
your gas running day in, day out.

4

We offer a range of [Peak Protected]
services to suit your particular needs.

Rapid Response

Service Plans

Replacement Parts

Complete maintenance care
with 24 hour rapid response
breakdown cover

Complete maintenance care with
guaranteed response time
breakdown cover

Genuine Peak parts with express
delivery, ensuring optimal
performance and lifetime

Installation

IQ/OQ

Technical Support Helpdesk

Trained Peak FSE will visit
to install and commission
your generator

Certified assurance for
applications requiring
documented qualification

Around the clock support by
phone or online with our global
technical helpdesk with Visual
Support

5

Service plans to meet the needs of your lab
When assessing the options for your gas generator’s service plan it is important to consider that without
your gas generator your instrument cannot operate. With that in mind, the key question to ask is, what is
the cost of instrument downtime?

View our range of
comprehensive
[Peak Protected]
service plans with
different options
to meet your lab’s
needs.

PM Plan
Guaranteed response time

Breakdown visits
Updates of components
and software included
Annual preventative
maintenance visit
Phone/Email access to
Technical Support Helpdesk

6

Complete Plan 48/72 hr
Guaranteed response time

Breakdown visits

Complete Plan 24hr
Guaranteed response time

Breakdown visits

Updates of components
and software included

Updates of components
and software included

Annual preventative
maintenance visit

Annual preventative
maintenance visit

Phone/Email access to
Technical Support Helpdesk

Phone/Email access to
Technical Support Helpdesk

Service plan availability is subject to location, please contact your local Peak service team or visit
www.peakscientific.com/contact to get the best service plan for you.

7

Installation
Equipment installation for the busy lab, regardless of skill or comfort level, can require time
which simply is not available.
Peak’s installation service offers a convenient and hassle free generator configuration greatly
reducing the risk of breakdown resulting from incorrect set-up of your generator.
Our install service also benefits you and your lab by giving you the reassurance that your
generator has been set up to function correctly and efficiently, allowing you to focus on
your analysis.

8

IQ/OQ
For our customers in regulated industries, Peak Scientific can carry out a thorough and certified
Installation Qualification and Operational Qualification. We recommend this is done whenever
the generator is installed or relocated, periodically as part of standard operating procedures,
following a major repair or before a previously installed generator is to be used in a regulated
environment for the first time.
As part of an IQ our highly trained Field Service Engineers will:
•

Ensure your gas generator has not been damaged in transit,

•

Confirm the generator is in a suitable environment for operation

•

Perform a review of the environment for hazards and provide safety precautions

•

Perform an installation functionality check and create an installation report

•

Record all activities and issue a certificate of conformity

As part of an OQ our highly trained Field Service Engineers will:
•

Ensure the generator is performing to expected standards

•

Perform familiarization training with your team, allowing you to use the equipment confidently
and safely

•

Provide certificated evidence of the validated results of the OQ

9

Warranty is our commitment to
your peace of mind
What differentiates a Peak gas generator from other gas generators is our truly comprehensive,
on-site warranty. Unlike other gas generators, a Peak generator warranty consists not only of
our industry leading, rapid response service delivered on-site with a 95% first time fix rate, but
all parts and labour too. This means that in the unlikely event that your gas generator develops
a fault, we will send a Peak certified service engineer to your laboratory to repair it. And when
we say comprehensive, we really mean it. Every component is covered, and if for whatever
reason we cannot ultimately repair your generator, we will replace it free of charge.
Peak Scientific gas generator warranty is unmatched in our industry; no other gas generator company
offers unconditional on-site care like we do. Your productivity is our priority. That’s the real value
in buying a Peak gas generator.

Not yet registered your generator warranty? What are you waiting for?
Register today at www.peakscientific.com/warranty

10

Excellent and durable piece of equipment as
long as you have the service plan. This generator
is no different from any other in that it needs to
be maintained by service personnel which have
the knowledge and availability of parts to keep it
running smoothly
Garland Moore, Columbia Pain & Spine


Impartial review from independent
laboratory review site Select Science®

11

Where we protect
All Peak on-site maintenance support is delivered by a Peak certified field service engineer, no matter where you are located.
Having a dedicated network of fully certified engineers spanning across 20 countries in every continent allows us to provide
an industry-leading rapid response service to our customers. With [Peak Protected], your laboratory’s productivity becomes
our top priority.

Local PEAK Office
[PEAK Protected] direct
Protected by approved agents
Third party coverage

Contact your local Peak service team or visit www.peakscientific.com/contact
to get the best service plan for you.
North America Europe
Tel: +1 866 647 1649
Tel: +44 141 812 8100
China India
Tel: +86 21 5079 1190
Tel: 1800 2700 946
Web: www.peakscientific.com/service

Email: discover@peakscientific.com

Copyright 2024 Peak Scientific - Protected Service Plans Brochure 2020 Rev 5 RSID 1373 - 13/03/2024