Business Overview - Master Slide Deck 

Extracted text

Company Overview
Our business, product and the people that shape it

Confidential, unpublished property of Peak Scientific Instruments Ltd. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2019 Peak Scientific Instruments Ltd.

REV22 25/11/19 RSID 372

Inside Peak
Gas generators for
scientific applications

Revenue by geography
The Americas

Asia-Pacific

EMEA

Headcount by function
R&D

Manufacturing

Service

[PERCENTAG
Sales
marketing & support
E]

Business Focus

>600 Staff globally

26%
33%

17%

[PERCENTAG
E]

Over 50% internationally, outside UK

Privately Owned
Founder & Chairman: Robin MacGeachy

UK Headquartered
All manufacturing in UK to ISO 9001:2015 Accreditation

>60,000 generators
Global install base

Established 1997
Over two decades experience in the laboratory gas market

40%

42%

24 20 125
Countries with direct staff

Overseas offices

Countries trading in

Success Factors
Customer focused - Customer experience and long-term satisfaction at the heart of all that we do
Market focused - Gas generation is our expertise, not distracted by diversified business interests
Unique proposition - Focused on complete solutions not just product, world-class service delivery
Business agility - Maintain flexible non-corporate philosophy, ability to react swiftly to changing customer needs and go to market fast
Continued investment - Privately owned and self-financed, enabling us to invest back into the business ensuring continual improvement
Thinking global, acting local - Global resources and infrastructure, with service delivered locally by local Peak people to suit customer needs

Core Competencies
• Proprietary product and sole focus on gas generation systems
• Direct customer support and servicing around world
• >20 years developing dedicated, compliant vendor-approved N2 solutions for LC-MS
(analytical laboratory instruments)
• In-house R&D, testing and prototype facilities and significant proprietary IP in gas
generation technologies
• Capacity to build and ship >900 units per month
•* >25%
global
share
laboratory
gas generator market*
based on data
from 2018 market
Global Assessment
Report,of
Bioinformatics
LLC

Milestones

Company founded as
dedicated gas generator
manufacturer

1997

Embark on decade of
ambitious growth, 50
employees, UK only location

2005
2001
Develop and validate first
nitrogen generator
specifically for LC-MS

Established international
presence with operations in
US, China (2011) and India

2012
2010
Launch Genius, most
successful product, over
15,000 units in field

6th Queen’s Award for
Enterprise, 400
employees in over 20
countries

2016

>500 employees
global, over 25%
market share

2019

2014

2017

2nd largest global market
share, 350 employees and
15 overseas offices

Celebrating 20
years of innovation.
Over 50%
headcount outside
UK.

The three core
foundations of
our brand

Technology
Our products are the result of our meticulous R&D
culture developed over two decades of being at the
forefront of the laboratory gas generator market.

Service
What sets us apart is the service we provide in the form
of [Peak Protected] support delivered directly by
service engineers in over 20 countries worldwide.

Culture
Since our earliest days, our reputation has grown from
the way in which we live and breath shared values – to
do the right thing by our customers.

Our Promise
Our commitment is to provide customers with a reliable gas generation
solution that delivers long term value. We achieve this through
exceptional product design, and direct global on-site support that is
unmatched in our industry.
We take a vested interest in customer outcomes and strive to be a valued
partner in their success by delivering exceptional service over the life of
our product.

Your local gas generation partner
Our driving instinct is to directly support our
customers wherever they may be, ensuring
successful outcomes from our technology and
ready to meet their needs whenever called
upon. It is this instinct (some say obsession) that
drives our growth and unparalleled global reach.

Over

Over

dedicated employees globally

service personnel directly supportingworldwide support
you
centers

600 150 24

Response time, FTFR and global support
Directly supporting customers in the field is central to our global proposition. Rapid
response and >95% First Time Fix Rate (FTFR) with Visual Support, augmented real
time technical assistance, ensures maximum uptime.

Manufacturing Excellence - Quality
• Modern manufacturing with industry-leading quality control
• All R&D and manufacturing in UK to ISO 9001:2015 standards
• Product certifications including CSA, CE, FCC, LVD and EMC

Manufacturing Excellence - Logistics
• Rapid response shipments from order to on-site delivery
• Fully managed logistics from Peak’s site to the customer’s lab
• Consigned stock and flexible JIT inventory management
• Global tracking visibility on critical shipments from despatch to arrival

Laboratory Applications
Peak Scientific generators are being used in laboratories across the globe for important
applications, improving workflow and productivity in analysis, research and discovery in all of the
following fields:
LC-MS

GC/GC-MS

FT-IR

ELSD

Sample
Preparation

TOC

Glovebox

Purge &
Calibration

Bespoke training
Training & Support
Peak Protected™ is our
service brand. With an
extensive suite of products and
services designed to augment
our technology proposition, with
customer productivity and
workflow integrity in mind.

Bespoke training for OEM partners, empowering
Field Service Engineers with the knowledge
necessary to install Peak generators

Global Training Team
Dedicated team delivering tailored training programs for
our partners. Carried out at partner sites or at our
regional training suites or demo lab in the UK

Certified Professionals
Over 150 certified Peak service professionals located
throughout the world along with dedicated global training
team, delivering world-class service

Technical Support
Sophisticated service desk and technical support
infrastructure – enabling rapid on-site customer service
and around-the-clock tech support online and via phone

Peace of Mind
Peak’s world–class after sales
support plans not only keep
your generators in great
condition, but guarantee
superior performance
throughout the product life
span.

Complete plan 48/72

PM Plan+

Complete maintenance care
with 24 hour rapid response
breakdown cover

Complete maintenance care
with guaranteed response
time breakdown cover

Preventative Maintenance by
a Peak engineer at a time that
suits you

Self-Service Plan

Paid Repairs
On-site repairs carried out
by a certified Peak FSE in
case of a breakdown

Installation
Trained Peak FSE will visit
to install and commission
your generator

Complete Plan 24

Maintenance support
specifically for selected
compressor-less generators

Technical Support Helpdesk
Around the clock support by
phone or online with our global
technical helpdesk with Visual
Support

IQ/OQ
Certified assurance for
applications requiring
documented qualification

Replacement Parts
Genuine parts with express
delivery, ensuring optimal
performance and lifetime

Always aiming higher
Respect for customers, suppliers, and colleagues
Freedom with responsibility
Restless - constantly striving to improve
Fun & Passion in everything we do

Template Rev: 2.1

Thank you
www.peakscientific.com
Our Vision:
To exceed the expectation of our Customers, Colleagues and Suppliers

Our Values:
• Respect customer, supplier, colleague
• Restless constantly striving to improve

•
•

Freedom with responsibility
Fun & passion in everything we do

Confidential, unpublished property of Peak Scientific Instruments Ltd. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2019 Peak Scientific Instruments Ltd.