Genius NM-3G - User Manual  

Extracted text

Genius NM-3G
User Manual

GeniusNM-3G User Manual Rev 2 PN 3300044 18/11/21

Contents
Change History
How to use this Manual
Introduction
Warranties and Liabilities
Warranty & Liability Coverage
Safety Notices
Symbols
Safety Notice to Users
EU Declaration of Conformity
UK Declaration of Conformity
WEEE Compliance Statement
Technical Specification
Genius NM-3G
Unpacking
Fittings Kit Contents
Installation
Generator Environment
Generator Overview
General Dimensions
Rear Connections
Electrical Connection
Start-Up Sequence
Normal Operation
On Demand Gas
Generator Cycling
Unusual Operation
Fault Warning
Connecting to the application
Tubing Lengths
Service Requirements
Service Schedule
Peak Protected
Cleaning
Troubleshooting

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Change History
Rev
1
2

Comment
Initial release
Declarations Update

Name
L. Couttie
L. Couttie

Date
20/04/2017
18/11/2021

How to use this Manual
This manual is intended for end users and has been written as a reference document
where you can skip to the relevant information.
Users can refer to the contents page to find the relevant information.
Please review each of the following sections carefully.
Thank you for selecting Peak Scientific to meet your gas generation needs, and should
you require any further assistance or support please do not hesitate to contact Peak
Scientific or the Peak Partner from which you purchased your generator.

Page 3

Introduction
The Genius NM-3G nitrogen generator is designed specifically for use with any LC/MS
instrument. This premium model offers safeguards that are unique to Peak Scientific
generators and effectively deliver reassurance and confidence for critical functions.
This model provides a source of nitrogen gas with other features including:
•

Reassurance – Designed with back-up compressor capacity

•

Fail-Safe – Continuous operation to allow for scheduled maintenance

•

Confidence - Designed and built around extensive tried and tested processes.

•

Intelligent – High duty service indicator

•

Independant - No external compressor required

•

Quiet - Insulated compressor compartment for minimum disruption

•

Mobile – Flexibility to position the generator where required

•

Simple installation – Generator designed as a plug and play system

•

Economical – More cost effective than any other gas supply method

•

Convenient – Gas on demand, no hazards, no need to worry about running out of
gas

The Genius NM-3G is based on proven technology, and selectively removes oxygen,
moisture and other gases to leave clean, dry, phthalate free nitrogen. Internal air
compressors make this unit independent from in-house air supplies and fitted castors
allow the user to easily position the unit in the lab.
To ensure this Generator model meets our high expectations with regards to reliability
and performance, we have tested it extensively at our manufacturing plant and with
end users around the world to ensure reliability and longevity of the system.

Page 4

Warranties and Liabilities
Warranty & Liability Coverage
1.

Peak warrants that, subject to the provisions in this statement, purchased Peak generators, whether
purchased directly from Peak or indirectly via an approved, certified and trained distributor or partner
(referred to hereafter as a “Peak Partner”) will comply in all material respects with any specifications
referred to in your customer order confirmation and, subject to installation and operational guidelines
being followed as described in applicable product manuals, shall be free from any defects in quality
of materials or workmanship for a period of one year from the date of installation, provided this takes
place within 3 months of factory dispatch.

2. Where the purchased generator is from the Precision Hydrogen series, Peak further warrants that,
subject to installation and operational guidelines being followed as described in applicable product
manuals, the hydrogen cell shall be free from any defects in quality of materials or workmanship for a
total period of three years (inclusive of warranty period specified in clause 1) from date of installation,
provided this takes place within 3 months of factory dispatch.
3. Where the purchased generator is from the i-Flow 6000 series, Peak further warrants that, subject
to installation and operational guidelines being followed as described in applicable product manuals,
the generator shall be free from any defects in quality of materials or workmanship for a total period
of two years (inclusive of warranty period specified in clause 1) from the date of installation, provided
this takes place within 3 months of factory dispatch and the following provisions have also been met:
a. you must purchase a service plan, ensuring the generator is serviced by Peak or a Peak Partner on
or before the end of the first 12 months of your ownership, and serviced at least once during each
subsequent 12 month period thereafter;
b. the generator (and any associated equipment)
must have been commissioned by Peak or a Peak Partner;
c. the feed air or inlet air supply to the generator must comply with ISO 8573-1:2010 Class 1.2.1 at all
times;
d. your air compressor, dryer, filtration and oil removal systems must be deemed suitable for use
by Peak or a Peak Partner, and must be changed and serviced regularly, in line with the equipment
manufacturer’s recommended guidelines; and
e. any generator failure or fault that is deemed to have been caused by the failure of any upstream
equipment, component, part or system (such as air compressor, air treatment or filtration) will be
excluded from the warranty described herein.
4. Peak also warrants that any replacement parts whether purchased (directly from Peak, or via a Peak
Partner) or supplied as part of any remedial action undertaken in line with the provisions of clauses 12
and 13, shall be free from any defects in quality of materials or workmanship for a period of 180 days
from the date of factory dispatch, provided its installation is performed by Peak or a Peak Partner.
5. This warranty does not exclude Peak’s liability in respect of any claim for death or personal injury
to any person, in so far as such can be attributed to negligence or breach of duty of care directly
resulting from failure of Peak to comply with the provisions in clauses 1, 2, 3 & 4.

Exclusions & Limitations
6. This warranty does not cover:
a. damage, deterioration or malfunction resulting from an alteration or modification to a generator
which has not been carried out by Peak or a Peak Partner;
b. damage, deterioration or malfunction resulting from what Peak reasonably believes to be abuse, or
misuse of a generator by you or any third party;
c. liability for accident or neglect (other than pursuant to clause 5);
d. maintenance or repairs which have not been carried out by Peak or a Peak Partner;
e. operation of a generator or exposure of a generator to environmental conditions that fall out-with
operational guidelines as specified in the applicable product user manual; and
f. lightning, power surges or any other acts of God or nature.
7.

This warranty is non-transferrable. Only the original owner of the generator may benefit from the
terms within this statement.

8. Peak shall not be liable in respect of any claim made for costs, damages, losses or expenses (whether

Page 5

consequential, direct, indirect or otherwise) or in any respect howsoever arising including, but not
limited to, liability from accident or negligence (other than pursuant to clause 5) that may be suffered
by you or any third party.
9. No person or entity is authorised to change the terms and conditions outlined in this warranty
statement in any respect, or to create any additional obligations or liabilities for any party involved.
10. This warranty statement supersedes any and all prior warranty agreements between the parties and
constitutes the complete, final and exclusive understanding of the parties with respect to the subject
matter. All prior negotiations, representations, or promises, whether oral or written, of either party
shall be deemed to have been merged herein.
11. If any part of this warranty statement is invalidated, for whatever reason, such part will be deleted
and the rest shall remain unaffected, continuing to be in full force and effect.

Delivery of Warranty Service
12. Subject to clause 13, and:
a. Peak being notified by you, within the duration of the applicable warranty period, of any defect
that you think is subject to any warranty valid under clauses 1, 2, 3 or 4; and
b. Peak being permitted to inspect the generators, parts and their installation (along with any relevant
packaging)
Peak shall at its option repair or replace defective generators or parts (including, if necessary, any
moving parts and irrespective of runtime). No additional charges will apply, for parts or delivery and,
where applicable, labour or travel. Peak will endeavour to deliver this service within 3 working days of
your notification.
13. Where, in Peak’s reasonable opinion, a defect is subject to an exclusion described in clause 6, Peak
reserves the right to charge for parts or delivery and, where applicable, you may also be charged by
Peak for call out, labour or travel in respect of any repair or replacement which you authorize Peak to
carry out.

Page 6

Safety Notices
Peak Scientific Instruments cannot anticipate every possible circumstance which may
represent a potential hazard. The warnings detailed within this manual refer to the most
likely potential hazards, but by definition cannot be all inclusive. If the user employs
an operating procedure, item of equipment or a method of working which is not
specifically recommended by Peak Scientific, the user must ensure that the equipment
will not be damaged or become hazardous to persons or property.

Symbols
This manual uses the following symbols to highlight specific areas important to the safe
and proper use of the generator.

WARNING

A WARNING notice denotes a hazard. It calls attention to an operating procedure,
process or similar, which if not correctly performed or adhered to, could cause
personal injury or in the worst case death. Do not proceed beyond a WARNING
notice until the indicated conditions are fully understood or met.

CAUTION

A CAUTION notice denotes a hazard. It calls attention to an operating procedure,
process or similar, which if not correctly performed or adhered to, could cause
damage to the generator or the application. Do not proceed beyond a CAUTION
notice until the indicated conditions are fully understood or met.
Caution, risk of electric shock. Ensure power to the generator has been removed
before proceeding.

Safety Notice to Users

WARNING

These instructions must be read thoroughly and understood before
installation and operation of your Peak Generator. Use of the generator
in a manner not specified by Peak Scientific MAY impair the SAFETY
provided by the equipment.

WARNING

When handling, operating or carrying out any maintenance, personnel
must employ safe engineering practices and observe all relevant local
health and safety requirements and regulations. The attention of UK
users is drawn to the Health and Safety at Work Act 1974, and the
Institute of Electrical Engineers regulations.
If the equipment is used in a manner not specified by the manufacturer,
the protection provided by the equipment maybe impaired.

WARNING

Page 7

EU Declaration of Conformity
We

Peak Scientific Instruments Ltd.

Of

Fountain Crescent, Inchinnan, Renfrewshire, PA4 9RE

Hereby declare that, this declaration of conformity is issued under the sole
responsibility of the manufacturer.
Equipment Type:

Nitrogen Generator

Model Designator:

Genius NM-3G

To which this declaration relates, is in conformity with the following applicable EU
Directives, harmonized standards, and other normative requirements.
•

Low Voltage Directive 2014/35/EU
EN 61010-1: 2010 Safety Requirements for Electrical Equipment for Measurement,
Control and Laboratory Use.

•

Electromagnetic Compatibility Directive 2014/30/EU
EN 61326-1: 2013 Electrical Equipment for Measurement, Control and Laboratory Use
– EMC Requirements. (Class A)

•

Restriction on the use of certain hazardous substances in electronic equipment
(RoHS) Directive 2011/65/EU as amended by EU 2015/863.

Signed for and on behalf of Peak Scientific by
Signed:
Name:

Fraser Dunn

Position:

Design Engineering Manager



Peak Scientific Instruments ltd,



Inchinnan, Renfrew, Scotland, PA4 9RE, UK.

Date:

18th November 2021

Page 8

UK Declaration of Conformity
We

Peak Scientific Instruments Ltd.

Of

Fountain Crescent, Inchinnan, Renfrewshire, PA4 9RE

Hereby declare that, this declaration of conformity is issued under the sole
responsibility of the manufacturer.
Equipment Type:

Nitrogen Generator

Model Designator:

Genius NM-3G

To which this declaration relates, is in conformity with the following applicable UK
Statutory Instruments, Standards and other normative requirements.
•

The Electrical Equipment (Safety) Regulations 2016 (SI 2016 / 1101) as amended.
BS61010-1:2010 Safety Requirements for Electrical Equipment for Measurement
Control and Laboratory Use.

•

The Electromagnetic Compatibility Regulations 2016 (SI 2016 / 1091) as amended.
BS61326-1:2013 Electrical Equipment for Measurement , Control and Laboratory Use
– EMC Requirements.

•

The Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment Regulations 2012 (SI 2012 / 3032) as amended.

Signed for and on behalf of Peak Scientific by
Signed:
Name:

Fraser Dunn

Position:

Design Engineering Manager



Peak Scientific Instruments ltd,



Inchinnan, Renfrew, Scotland, PA4 9RE, UK.

Date:

18th November 2021

Page 9

WEEE Compliance Statement
The Waste Electrical and Electronic Equipment (WEEE) Regulations SI 2013 No 3113
and or the Waste Electrical and Electronic Equipment (WEEE) Directive 2012/19/EU
apply to all electrical and electronic equipment placed on the market in the UK and EU
covered by the scope of regulations which can be found in the Government Guidance
Notes (PDF) produced by the Department for Business Innovation and skills for the UK
and here for Europe.
All PEAK products that are subject to the WEEE directive are compliant with the
WEEE marking requirement. Such products are marked with the “crossed-out wheelie
bin” symbol (shown below) in accordance with European standard EN50419. All
old electrical equipment can be recycled. Please do not dispose of any electrical
equipment (including those marked with this symbol) in general rubbish bins. Please
contact your dealer or distributor for clarity.

Page 10

Technical Specification
Genius NM-3G
Environment
Minimum Operating Ambient Temperature
Maximum Operating Ambient Temperature
Maximum Altitude
Maximum Relative Humidity
Minimum Storage Temperature*
Maximum Storage Temperature*

5°C (41°F)
35°C (95°F)
2000 m
70%
-20°C (-4°F)
60°C (140°F)

* NOTE. When taken out of storage the generator should be allowed to acclimatize at room temperature for a
minimum of 3 hours before operation

Generator Outlets
Maximum Gas Output Pressure
Maximum Outlet Flow Rate
Particles
Phthalates
Suspended Liquids
Gas Outlets
Drain Outlets
Pressure Gauges

6.9 bar (100 psi)
32 L/min (1.13 cfm)
<0.01µm
NONE
NONE
1 x ¼” BSPP
1 x ¼” BSPP
1

Electrical Requirements
Voltage
Frequency
Current
Input Connection
Power Cord
Pollution Degree
Insulation Category

230 VAC ± 10%
50/60 Hz
9.5 Amps
C20 Plug
C19 socket to local connection (13A minimum)
2
II

General
Dimensions cm (inches) WxDxH
Generator Weight Kg (lbs)
Shipping Weight Kg (lbs)

Page 11

90 x 73 x 75.3 (35.4 x 28.7 x 29.6)
162 kg (357lb)
217 kg (478lb)

Unpacking
Although Peak Scientific takes every precaution with safe transit and packaging, it is
advisable to fully inspect the unit for any sign of transit damage.
Check ‘SHOCKWATCH’ and ‘TIP-N-TELL’ labels for signs of rough handling prior to
unpacking

Any damage should be reported immediately to the carrier and Peak Scientific or the
Peak Partner from where the unit was purchased.
Follow the unpacking instructions posted on the side of the crate. It will require two
people to remove the unit from the shipping crate and to manoeuvre the generator to
the desired location.
Please save the product packaging for storage or future shipment of the generator.
Note: Included with the generator is a “Fittings Kit” containing mains power leads for
UK, EU & US and also all the required fittings and warranty registration card. Be careful
not to discard these with the packaging.

Page 12

Fittings Kit Contents
Supplied in the Fittings Kit are all the fittings required to connect the generator to the
application. The contents of the Fittings Kit are as follows:
1. ¼” Teflon Tubing x 3m
2. 6mm PE Tubing x 3m
3. ¼” Compression Fitting x 1
4. 6mm Push Fit Fitting

x 2

5. Flow Control Silencer x 1
6. UK Mains Power Cable x 1
7. EU Mains Power Cable x 1
8. US Mains Power Cable 230v

x1

9. 8mm Hex Key x 1
All of the generators output ports are located on the output panel at the rear of the
unit.

Page 13

Installation
Generator Environment
The generator is designed for indoor use only. It should be installed adjacent to
the application(s) it is supplying. If this is not convenient then the unit can be sited
elsewhere, however, consideration should be made of the lengths of pipe runs as
pressure drops can result from extended runs of pipe.
Performance of the generator (like all sophisticated equipment) is affected by ambient
conditions. Note should also be taken to the proximity of Air Conditioning outlets.
These can sometimes give rise to “pockets” of air with high relative humidity. Operation
of the unit within such a pocket could adversely affect its performance. Consideration
should also be given to the air flow around the unit. It is recommended that an air gap
of 75mm (3”) should be maintained down both sides and at the rear of the unit. Please
refer to the drawing below for the general dimensions of the unit.
Minimum Operating Ambient Temperature:

5 °C (41 °F)

Maximum Operating Ambient Temperature:

35 °C (95 °F)

Page 14

Generator Overview
General Dimensions

900 mm / 35.4”

730 mm / 28.7”

753 mm / 29.6"
The generator must always be placed on a flat, level surface. Failure to
do so will affect the performance of the generator.
WARNING

Page 15

Rear Connections

Mains Cable

Page 16

6mm Push-Fit Fitting
¼" Compression Fitting

Electrical Connection
Connect the generator to an appropriate 110 or 230 volt single-phase supply, refer to
the generator serial plate for input specification and ensure your supply matches the
requirements.
If the appropriate power cord is not supplied; a new plug, rated to at least 12 amps, can
be fitted by a qualified electrician.

WARNING

This unit is classified as SAFETY CLASS 1. THIS UNIT MUST BE
EARTHED. Before connecting the unit to the mains supply, please
check the information on the serial plate. The mains supply must be of
the stated AC voltage and frequency.

EARTH/GROUND (E):-

Green & Yellow

or

Green

LIVE (L):-

Brown

or

Black

Neutral (N):-

Blue

or

White



Electrical requirements for 230V generators is 195V - 253V 50/60Hz. For 195V - 219V a
06-3210 Dual Tap Transformer is required.

If the equipment is used in a manner not specified by the manufacturer,
the protection provided by the equipment maybe impaired.
WARNING

Page 17

Start-Up Sequence
Once connected to the mains supply the generator can now be switched on. Flick the
power switch on the front panel of the generator to the on position
The first time the unit is switched on it will ask you to confirm that the transit brackets
have been removed. The unit will not start until the user has pressed the confirm
button.

This message will not appear again on any subsequent start ups.

WARNING

During diagnostics air is expelled through the drain outlet. This is
normal. If a drain bottle is used please ensure that it is empty before
carrying out a diagnostics check as water may be sprayed from the
container.

The unit will then start an installation diagnostics sequence. The diagnostics will take
approximately 15 minutes to complete. A progress bar is shown to indicate the progress
of the tests. This is not an indication of time.

Once complete and assuming no problems the generator will take a further 5 minutes
to become ready for use. The screen will change to the main screen and indicate
“Normal Operation”

CAUTION

Allow the generator to run for a further 30 minutes before connecting
to the application as this will purge any impurities from the system.
Failure to do this may harm the application.should be allowed to run
for 1 hour to allow the gas to reach purity.

The Generator is now purged and the tubes can be connected at the rear of the unit.

Page 18

CAUTION

Ensure that the correct output ports on the Generator are connected
to the correct input ports on the application. Failure to do so will result
in the wrong type of gas at the wrong pressure being delivered and
could harm the application.

CAUTION

Once the tubes are connected to the appliance, ensure that they are
thoroughly checked for being leak-tight. Even the slightest leak in the
gas supply between the Generator and the application can lead to a
reduction in efficiency, or possible alarm of the Generator.

The diagnostics sequence will only run on subsequent start-ups if there was a problem
detected before it was shut down. If no fault had previously been detected and the
installation diagnostics has been completed, a start-up screen will appear for 30
seconds to allow the user to initiate a diagnostics check. This is recommended if the
unit has been turned off for a long period or the generator has been moved.

Normal Operation
The Genius NM-3G Gas Generators are designed specifically to minimize operator
involvement. Given that the systems are installed as described in earlier sections and is
serviced in accordance with the specified maintenance recommendations (see Service
Requirements), then it should simply be a matter of turning the Generator on when it is
required.
The Generator will automatically produce the factory set flow and pressure as detailed
in the Technical Specifications.

On Demand Gas
The generator will produce nitrogen on demand. If the application is operating
and requires a gas flow, the system it is connected to will supply this to suit the
requirements of the application. If the application requirement for gas stops, the system
will also stop, once it has reached its upper set limit in the internal storage tanks. If the
demand from the application starts again, the system will detect the demand for gas
and will automatically start again to suit the demand.

Generator Cycling
The Generator is designed for the internal compressors to cycle. This cycling reduces
the duty (run time) on the compressors. The rate at which they cycle will be dependent
on the gas required to satisfy the demand of the application. If the application demands
the maximum gas flow of the Generator, the compressor duty will be higher, (the rest
period in the compressor cycle will be shorter). If the application demand is lower than
the maximum gas flow, then the duty on the compressors will decrease, (the rest period
in the compressor cycle will be longer). If the Generator is installed in an extreme
environment or is subjected to low supply voltage or high altitude the compressors may
undergo periods where they do not cycle.

Unusual Operation
If at any time the generator begins to emit excessive noise or vibration, then it should
be switched off and you should contact Peak Scientific or the Peak Partner from which
the generator has been purchased.
Page 19

Fault Warning
Should the unit detect a fault, a message will be displayed on the HMI to explain the
fault and inform the user of the current status of the machine. There are three levels of
fault.
•

Minor fault

•

Redundancy mode

•

System failure

A minor fault is shown when one of the valves used during diagnostics has failed.
These are set to fail in the normal operating mode therefore the system can function
as normal. You should contact your service provider to rectify the problem at your
convenience
Redundancy mode is likely to indicate a failed compressor. The unit will continue to run
with the remaining two compressors. An intermittent audible alarm will also sound to
alert the user. This alarm can be silenced.
A system failure means that the unit can no longer supply gas and will be shut down.
An audible alarm will sound constantly to alert the user. This can be silenced.
Once the fault message has been acknowledged by the user an icon will be displayed
on the main screen as a reminder.

Page 20

Connecting to the application
Once the initial purge run of 30 minutes has completed, and the generator has been
running for 1 hour, it is ready to be connected to the application(s).
The pressure in the internal storage tanks must be allowed to dissipate
before connecting the generator to the application(s)
CAUTION

Attach the appropriate fittings to the outlets of the generator. Using the tubing
supplied, connect the outlets of the generator to the inlets on the application.
If you require more tubing than is supplied please refer to the Tubing Lengths section.

CAUTION

Once the tubing is connected to the application, please ensure that it
is thoroughly checked for being leak-tight. Even the slightest leak in
the gas supply between the generator and the application can lead to
a reduction in efficiency.

Tubing Lengths

CAUTION

The diameter of the tubing which will be connected to the gas outlet is
important and is determined by the length of tubing required. Failure
to follow these recommendations could lead to pressure between
generator and application.

< 10 meters:

Use 6/4 (6mm O/D, 4mm I/D) P.T.F.E. tubing.

> 10 - 40 meters:


Use 10/8 (10mm O/D, 8mm I/D). Tubing and fittings not
supplied in the fittings kit.

> 40 metres:


Please contact Peak Scientific with the relevant distance andwe
will calculate the flow resistance and the tubing size required.

A combination of 6/4 and 10/8 tubing may be used to ensure that there is no large
diameter tubing within the lab (i.e. for the first 20 meters from the Generator use 10/8
and the final 10 meters to the application use 6/4 tubing). Keep the connections and
bends to a minimum.

The imperial equivalents are: 6/4 = 1/4” O/D, 3/16” I/D.
10/8 = 3/8” O/D, 5/16” I/D.

Page 21

Service Requirements
Service Schedule
Purchase Interval

Component

Visit

12 Months

Genius NM-3G Annual Maintenance Kit

www.peakscientific.com/ordering

Service Indication
The Generators will display the service icon when a service is due.

Page 22

Peak Protected
With Peak Scientific you invest in not only a product but peace of mind. With a network of
certified Peak engineers stationed throughout the globe, Peak’s rapid response team are
never far away and our commitment is to keep your generator running day in, day out,
protecting your laboratory workflow.

[Peak Protected] can provide…

Installation

A dedicated Peak engineer will visit
your lab to install and setup your
generator

IQ/OQ

Certified assurance for applications
requiring documented qualification

Complete plan

Swift response by a Peak Service
Engineer within 72 hours & planned
preventative maintenance

Spares

Genuine Peak parts with express
delivery, ensuring optimal
performance and lifetime

Premium Protected

Guaranteed rapid on-site response
within 24 hours & planned
preventative maintenance

Technical Support Hotline

Around the clock support by phone
or online with our global technical
helpdesk

To find out more about protecting your investment visit: www.peakscientific.com/protected

Page 23

Cleaning
Clean the outside of the generator only using warm soapy water and a clean damp
cloth. Ensure all excess fluid is thoroughly removed from the cloth prior to use.
Cleaning should only be undertaken with the power switched off and
the power cord removed from the rear of the generator.

CAUTION

Under no circumstances should any solvents or abrasive cleaning
solutions be used as these can contain fumes that could be harmful to
the generator.
Care should be taken with Leak Detections Liquids.

CAUTION

Page 24

Troubleshooting
Problem

The Generator will not switch on and the
power switch does not illuminate.

Possible Solution
•

Ensure power cord is plugged into the
Generator and that the power socket is
turned on.

•

Check the fuse in the power cord plug.

•

Contact your service provider.

•

Disconnect power cord from the rear of
the Generator. Open the left hand panel
are check that both circuit breakers are
turned on (switch in the up position).
Reconnect power cord.

•

Contact your service provider.

•

Check pressure gauge is showing normal
pressure.

•

Contact your service provider.

•

Contact your service provider.

The Generator will not switch on but the
power switch is illuminated.

Compressors are running but pressure is not
building.

The mass spec is reporting low pressure.

Page 25

Go Online or Complete and Return
We know that registering any of your recently purchased products is not the
first thing on your mind- but it is very important to both of us. Not all warranties
are alike and Peak Scientific stand out against other gas suppliers as we offer a
comprehensive, quick response, on-site warranty. This means that in the very
unlikely case that your gas generator develops a fault we have rapid support
teams on-hand around the world who are able to come to your lab and get you
back up and running in no time.
Register for your comprehensive 12 month on-site warranty with ease online at
www.peakscientific.com/protected.
Alternatively, you can send the completed form to Peak Scientific by post or
email at warranty@peakscientific.com.

Go Online or Complete and Return
You can register for your FREE 12 month Warranty with ease online at
www.peakscientific/protected.
Alternatively, you can send the completed form to Peak Scientific by post or
email at warranty@peakscientific.com.

Product Warranty Registration
Contact name
Email address
Company
Address
City/town
Postcode
Country
Telephone
Generator serial #
Model type
Installation date
Do you still use an
alternative gas solution i.e.
cylinders or bulk liquid?

Yes

What gas requirements do
you have in your lab?

Hydrogen

No

Nitrogen

Zero Air

Extend your cover with
Peak Scientific offer comprehensive gas generator after sales support packages.
Peak [Protected] aftercare support can guarantee an on-site response within
72 hours*, genuine parts from our ISO9001 approved factory and a 95% first-time
fix rate. See our enclosed Peak [Protected] leaflet for further information.
Important!
You have 1 month to register your Peak Scientific product from the date of installation. Once registered
the warranty will be honoured for a period of 12 months. If you wish to defer the installation of your
generator, you must notify Peak Scientific immediately by emailing warranty@peakscientific.com.
For generators that remain unregistered after 1 month from the shipment date, the warranty will be
considered active from the date of factory dispatch.
* Complete Plan only






Important!
You have 1 month to register your Peak Scientific product from the date of
installation. Once registered the warranty will be honoured for a period of 12
months. If you wish to defer the installation of your generator, you must notify
Peak Scientific immediately by emailing warranty@peakscientific.com. For
generators that remain unregistered after 1 month from the shipment date, the
warranty will be considered active from the date of factory dispatch.
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Peak Scientific has highly trained, fully certified Field Service Engineers located in over 20 countries
across every continent around the world. This allows us to provide an industry-leading rapid response
service to our customers. With [Peak Protected], your laboratory’s productivity becomes our top
priority.
To discuss Peak Protected generator cover and payment options speak to your local Peak
Representative or for further information contact: protected@peakscientific.com

Peak Scientific
Fountain Crescent
Inchinnan Business Park
Inchinnan
PA4 9RE
Scotland, UK
Tel: +44 141 812 8100
Fax: +44 141 812 8200
For further information on any of our
generator products please contact
marketing@peakscientific.com
GeniusNM-3G User Manual Rev 2 PN 3300044 18/11/21